Call log & recordings

All calls are recorded and available to listen to and download from the online platform.

To access this section, click on the PBX icon, then on“Call log & recordings“.

Understanding table columns

Direction: indicates whether the call is incoming, outgoing or local
Number name
Source: call originating number
Destination : call destination number
Recording: the green button lets you listen to the recording online, and the orange button downloads it to your computer.
Start: call start date
Duration
Status : answered, missed, voicemail, cancelled, failed

Note
Call recordings are stored and available for listening and downloading for 6 months.

You can filter the call log search results:

Status: filter by call status“answered, missed, voicemail, canceled, failed“.
Direction: filter according to whether it’s an outgoing, incoming or local call
Date: choose a time slot for which you want to view the call log
Extension: filter according to the extension that made the call
Duration: add the time interval of the calls you want to see
Recording: whether or not the call has been recorded
Destination: find a number to which a call has been made
Caller destination: filter according to the country to which the call was made
Source: find a number that has made a call
Number name: filter by the name associated with the number

Export your calls by clicking on : “Export to CSV” or “Export PDF”.

Export with filters applied.

If you want to export the entire call log, make sure no filters are applied. To do this, you can “Reset” the filters.