Go to section
- Click on the PBX icon
- Click on “Apps”.
- Click on “Call routing”
Setting up Call forward
Click on the “pencil” icon on the line of the extension you wish to configure.
You are now in this interface :
The various fields you see in this “Call forwarding” section are used to define when and to whom calls are forwarded.
So you need to “Enable/Disable” these fields.
When a field is activated, you must specify the number or extension to which the transfer will be made.
Warning When inserting a number, don’t add spaces, don’t add a “plus” before the area code, and make sure you’ve added the country code. Here’s an example of a number in the right format: “15550550505”
The different types of transfer
Here are the details of the fields allowing you to define the transfer :
- Call forwarding : transfers the call to the specified number
- Not registered : transfers the call if the extension is disconnected.
- On busy : transfers the call if the extension is busy
- Do not disturb : transfer the call if you are in NPD/DND mode
- No answer : transfers the call if the extension does not answer.
- Call routing : to program multiple destinations (see next section)
To know The difference between “Forward” and “Routing” is that “Forward” transfers to a single destination, whereas “Routing” transfers to several destinations.
Programming multiple destinations
When you activate “Call Routing” in the transfer editing interface, a block opens with several lines for programming destinations :
- Destination : enter several destinations to which the call will be forwarded
- Delay : time before ringing starts
- Timetout : the end of the ringtone
Here’s an example:
- Call rings for 5 seconds on extension 301 (Delay 0 l Timeout 5)
- The call is transferred to 33694302132 and rings for 5 seconds (Delay 5 l Timeout 10).
- The call is transferred to the extension’s answering machine
Note the code *99 followed by an extension number is used to direct the transfer to an extension’s answering machine.
Attention Call transfers depend on the extension’s package. If the extension is a receiving line, it will not be able to initiate a call and therefore a transfer.