Phone System

Understanding the dashboard  The dashboard gives you statistics on activity. This is the default interface when you log on to Kavkom. Filter by time interval

(1) Click on the PBX icon (2) Click on “extensions” Understanding the interface Modify an extension Click on the pencil icon to edit the extension.

The “Manage Incoming Calls” section lets you set the parameters for incoming calls and their display on the workstation. To access this section, click on

Blacklists can be used to block numbers. Go to section To access the “Blacklist” interface, click on the PBX icon, on “Application” and then on

Vous avez la possibilité de créer, consulter les messages et personnaliser les messageries vocales en composant *97 depuis le poste correspondant ou depuis l’interface en

Create a ring group to have several extensions ring when an incoming call is received. For example, you can create a group by skill or

An IVR is an interactive voice server. It’s a “voice robot” that greets callers and suggests that they press a key on the keypad to

Go to section Setting up Call forward Click on the “pencil” icon on the line of the extension you wish to configure. You are now

Included in Kavkom’s offers, we provide free personalized announcement creation within 48 hours. You can also use one or more existing announcements by uploading them

La création de planning vous permet de diriger les appels entrants suivants vos jours et heures d’ouverture et de disponibilité. Vous avez la possibilité d’en