Phone System

Creating a schedule allows you to route incoming calls based on your business hours and availability. You can set up schedules at each stage—whether for a specific extension, your main

All calls are recorded and available to listen to and download from the online platform. To access this section, click on the PBX icon, then on“Call log & recordings“. Understanding

Statistics menu acces Click on the PBX icon, then on “Statistics”. The different types of statistics When you are in “Statistics” section, you can choose between 6 different statistics sections

The line statistics menu allows you to consult telephone usage data. Access line statistics To access it, click on the PBX icon (1), then on “Statistics” (2). In the statistics

Find statistics on calls received via your various numbers, including your verified multipurpose numbers, to analyze the number of calls, their duration, and average waiting time. Access number statistics To

These statistics allow you to quantify the number and duration of calls by destination. Access to location statistics To access it, click on the PBX icon (1), then on “Statistics”

The Kavkom telephone system provides full real-time visibility and control, including two-way listening, prompting or coaching, the ability to communicate with the caller without the employee hearing it, and the

To access the workstation, click on “Workstation” in the menu bar. Understanding the workstation The workstation is the essential tool for managing your calls, especially when using verified multipurpose numbers