Phone System

All calls are recorded and available to listen to and download from the online platform. To access this section, click on the PBX icon, then

Statistics menu acces Click on the PBX icon, then on “Statistics”. The different types of statistics When you are in “Statistics” section, you can choose

Extension statistics menu allows you to view telephone usage data. Extension stats access To access it, click on the PBX icon (1), then on “Statistics”

Find statistics on calls received via your different numbers, such as number or duration of calls, or average waiting time. Access number statistics To access

These statistics allow you to quantify the number and duration of calls by destination. Access to location statistics To access it, click on the PBX

Go to Operator Panel The Operator Panel lets you view and interact with user’s current calls. To access it, click on “Operator Panel” in the

To access it, click on “Agent Panel” in the menu bar. Understanding Agent Panel The Agent Panel is the tool you use to make calls.