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Manage your plans


Access the customer area

To manage your plans, go to your customer area.

Once connected, you arrive directly in the “My plans” section.

In this interface, you can find your subscriptions for “Phone system”, “Numbers Orders”, “Predictive Dialer” and “Robot Dialer”.

plans area

Business phone plan

Find information about your packages

In the “Company phone” section you will find the following information:

  1. Click “Upgrade/Downgrade” to add or change your subscriptions
  2. Active plans : find the number of active packages you have for business telephony
  3. Select users quantity : in this column, you find the number of active users you have for each plan
  4. Destinations : find the countries to which you can communicate with a package, click on the number of destinations to see the list.
phone system plans

If there are 0 users for a plan, it means that it is not active.

Add subscriptions

Once you have clicked on “Upgrade/Downgrade”, you will find the summary of your plans.

phone system summary

  1. Then, to add a subscription, go to the “Add” tab.
  2. Then choose a plan and quantity.
  3. Click on “Continue” button.
add phone system plan

Now you just have to click on “Checkout”:

confirm add phone system plan

All that remains is to make the payment:

payment by card

Modify your subscriptions

Edit phone system plans

  1. Go to the “Edit” tab to modify your subscriptions.
  2. Modify plans associated with extensions.
  3. Click on “Continue” button and follow next the steps.
Modify phone system plans

Remove phone system plans

  1. Go to “Remove” section
  2. Check the boxes corresponding to the lines to be deleted.
  3. Click on “Continue” button and follow next steps.

Order additional phone numbers

Place order

To order a number, make sure you are in the “My packages” section of the customer area and then:

  1. Click on “Number Orders” tab.
  2. Then clickon “Order Now”
order phone numbers

Choose the country and location of your number (1) ans click on “Next” button (2).

choose location number

Then, choose the action that should be launched when a call is made to this number (1). For example, here we forward calls to extension 901.
Then, click on “Next” button (2).

choose an action

Verify identity

You then need to link your number to an identity.

You can either choose to link the number to an already verified identity: you will see the mention “approved” next to identity.

Or create a new identity, by clicking on “New” in the options of the “Identity” field:

Select an identity

To add a new identity, complete the form and upload the following documents:

  1. ID card front: click on “browse” and upload a photo or scan of the front of your ID card
  2. ID card back: click on “browse” and upload a photo or scan of the back of your ID card
  3. Certificate of Incorporation (KBIS): click “browse” and upload your KBIS
  4. Proof of address: click on “browse” and upload a proof of address for your company
add new identity

Once the request has been sent, Kavkom verification services will get back to you as soon as possible.

Predictive Dialer Plans

To place an order for the Predictive Dialer from the customer area, click on “Predictive Dialer” tab (1), then on “Upgrade/downgrade” button (2).

add predictive plan

Next, select the amount of users (1) and click on “Continue” button (2) :

choose predictive quantity

Now you just have to pay the order to activate new plans.