Call logs and recordings access

To access this section, click on the Predictive Dialer icon, then on “Call detail records”.

Understanding table columns

• Caller ID : Number used to make the call
• Phone: correspondent’s phone number
• Agent: identifier of the agent connected to the contact
• Duration: call duration
• Start: start of call
• Status: normal_clearing (call completed), unallocated_number (number not assigned), no_answer (no response from prospect), no_user_response (user did not answer).
• Recording: listen online or download the recording

Filter call log results and recordings

Use filters

You can filter the call log search results:

1. To filter, enter your filters and click on “Apply”.
2. Click on “Reset” to remove the filters.

Understanding filters

1. Phone number : find a number to which a call has been made
2. Select campaign : search in the selected campaign
3. Date range: choose a time range for which you want to view the call log.

Find a call record

You can also retrieve recordings from the campaign manager. To do this, click on the “Predictive Dialer” icon in the left-hand menu, then on “Campaigns”.

Then click on “Search recording” in the campaign manager.

A window opens :

1. Type the phone number and click on “Search” to display the records.
2. Registration information: phone number, campaign and timestamp
3. Download the record and consult the prospect file.