Predictive App

Learn how to set up and use Kavkom’s Predictive APP, the ideal solution for your multi-number dialing campaigns.

Set up predictive dialer

To access your Predictive Dialer settings, click on the “Predictive Dialer” icon, then on “Settings”. The “Settings” page has 4 tabs: User mapping, Disposition, Fields

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Use dialer panel

The predictive dialer panel is the interface used by agents. To access the dialer panel, click on “Dialer panel” in the menu bar. Understand Dialer

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Live monitor

The live monitor gives you a real-time view of your call center activity. Detailed guide to the live monitor To access the Predictive live monitor,

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Predictive dialer statistics

You can consult predictive call statistics on agents (time and qualifications) as well as campaign qualification statistics. To access campaign statistics, click on “Campaigns” in

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