Dialer

Each server has one or more administrator and supervisor accounts.You can monitor agents in real time, eavesdrop, blow, enter the conversation or listen to recordings.

With Dialer Kavkom, you can record all calls, download recordings and save them. Find out how to retrieve recordings of calls made with Dialer Kavkom.

Dialer Kavkom supports agent call scripts. You can create scripts for each user, automatically integrating contact information. The script can appear with a single click,

Adding an entry to the directory enables agents connected to a contact to transfer it or invite a 3rd participant with just two clicks. By

Dialer Kavkom supports one-click e-mailing in HTML format. Each user is able to send emails when a contact is displayed in the “Contact View” and

When an agent is connected to a contact, you can give them the option of broadcasting a recording by clicking on the “speaker” icon in

When a contact is displayed in the “Contact View”, a user can program a reminder at a selected date and time. Setting a reminder on

The Kavom Predictive Dialer lets you block calls to a specific contact. No calls will be possible to this number. This feature is essential, for

You have a file or files of prospects or potential customer data, and you want to contact them in less time to identify the “right