Kavkom’s dialer features an instant messaging function that lets users chat with each other in real time. When you send a message to a user, their message window opens automatically.
Access to messaging
You can use the messaging system from the left sidebar by clicking on the “A” icon:
Or from the supervision area, with the option of opening a discussion with the corresponding user:
Messaging window
- List of connected users: a “+” is displayed when you have a message waiting to be read. Click on the user to open the discussion.
- Discussion with the selected user.
- Enlarge window: drag the cursor while holding down the left mouse button.
Operating details
- Messaging is operational for about 30 seconds after logging on to the account.
- Only connected agents are displayed in the list.
- The window opens automatically when a message is received.
- You can move the window by dragging it from the header.
- Conversations are automatically deleted when you close the window and log out.
