The Kavom Predictive Dialer lets you block calls to a specific contact. No calls will be possible to this number. This feature is essential, for example, when you want to ensure that none of your employees can call back a customer, or when a contact has expressed his or her wish not to be called again.
Note:
Users also have the option of blocking telephone numbers by qualifying them as “do not call back”.
Go to option
- Go to the administration area by clicking on the “profile” icon in the bottom-left navigation bar.
- Then click on “Blocked numbers”. A popup window opens.
Add numbers to block
- Export list of currently blocked numbers
- Add a list of numbers to block by uploading a CSV file
- Enter one or more numbers to be blocked manually. To do this, enter one number per line in the format 33601020304 and click on “Add”.
- Finish by clicking on “Done”.
Unblock numbers
To remove telephone numbers from the block list, simply contact our technical support team from Monday to Saturday, 8:00 am to 7:00 pm.
