Adding contact files

You can import one or more contact files into each campaign. There is no limit on size, number of contacts or number of files.

Files will be processed in the order of insertion.

Access to campaigns

Go to the “Campaigns” menu(1) then click on the “+” icon (2).

Access to campaigns

A window opens.

Select file

Click on the “Load CSV file” button and select the file.

Please note
The file must be in CSV format and meet certain conditions. After selecting the file, a preview will allow you to check the file.

Select file

Data fields

Read this article to find out how to customize data fields.

  1. Match the predictive data fields with those in the file by selecting from the drop-down menu.
  2. Check the boxes as indicated:
    – Mix, Prevent duplicate phone number in file
    – Prevent duplicate phone number in campaign
    – Prevent duplicate phone number in activated campaign
    – Scrub against our no-call list
    – I am allowed to call these contacts
  3. Click on “Send”.
Matching data fields

The campaign can take up to 10 minutes to update, depending on the file inserted.

Once the file has been imported, the campaign should look like the illustration below, and is ready.

Campaign ready