{"id":3812,"date":"2023-01-01T00:54:23","date_gmt":"2022-12-31T23:54:23","guid":{"rendered":"https:\/\/elegant-margulis.82-165-125-94.plesk.page\/?p=3812"},"modified":"2023-07-05T10:52:06","modified_gmt":"2023-07-05T08:52:06","slug":"zoho-integration","status":"publish","type":"post","link":"https:\/\/help.kavkom.com\/he\/integration-api\/zoho-integration\/","title":{"rendered":"Int\u00e9grer Kavkom dans Zoho"},"content":{"rendered":"\n<p>Reliez facilement votre compte Kavkom \u00e0 Zoho. Profitez de toutes les fonctionnalit\u00e9s t\u00e9l\u00e9phoniques depuis votre CRM Zoho comme le suivi d\u2019appel et d\u2019alerte gr\u00e2ce \u00e0 cette int\u00e9gration.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Intro<\/h2>\n\n\n\n<p>Zoho est une plateforme unifi\u00e9e bas\u00e9 sur le cloud distribu\u00e9e en tant que&nbsp;logiciel en tant que service&nbsp;(SaaS) d\u00e9velopp\u00e9e par&nbsp;Zoho Corporation. Cette solution est con\u00e7ue pour vous aider \u00e0 mieux vendre, promouvoir, analyser, g\u00e9rer et collaborer avec vos clients et collaborateurs.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Int\u00e9gration CTI Zoho \u00e0 votre t\u00e9l\u00e9phonie d\u2019entreprise<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Interface Kavkom<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Pour ajouter une int\u00e9gration, rendez-vous sur votre interface Kavkom : <a href=\"https:\/\/app.kavkom.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/app.kavkom.com\/<\/a>.<br>Puis cliquez sur la roue dent\u00e9e en bas \u00e0 gauche.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><a href=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/05\/reglage-kavkom.png\" target=\"_blank\" rel=\"noreferrer noopener\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"475\" src=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/05\/reglage-kavkom-1024x475.png\" alt=\"Acc\u00e9der aux r\u00e9glages Kavkom\" class=\"wp-image-940\" srcset=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/05\/reglage-kavkom-1024x475.png 1024w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/05\/reglage-kavkom-300x139.png 300w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/05\/reglage-kavkom-150x70.png 150w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/05\/reglage-kavkom-768x356.png 768w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/05\/reglage-kavkom-1536x712.png 1536w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/05\/reglage-kavkom.png 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>2. Allez ensuite dans le dernier onglet tout \u00e0 droite &quot;int\u00e9grations&quot; (1) puis dans la vignette Zoho, cliquez sur le bouton &quot;installer&quot; (2). Une fen\u00eatre s'ouvre.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><a href=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/1-Kavkom-CTI-Zoho-Integration.png\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" width=\"1024\" height=\"571\" src=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/1-Kavkom-CTI-Zoho-Integration-1024x571.png\" alt=\"Cliquer sur le bouton installer\" class=\"wp-image-3837\" srcset=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/1-Kavkom-CTI-Zoho-Integration-1024x571.png 1024w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/1-Kavkom-CTI-Zoho-Integration-300x167.png 300w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/1-Kavkom-CTI-Zoho-Integration-150x84.png 150w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/1-Kavkom-CTI-Zoho-Integration-768x428.png 768w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/1-Kavkom-CTI-Zoho-Integration-1536x857.png 1536w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/1-Kavkom-CTI-Zoho-Integration.png 1911w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>3. Dans le menu d\u00e9roulant, selectionnez le domaine de votre compte Zoho (1) que vous pouvez connaitre lorsque vous \u00eates sur la page de connexion \u00e0 votre compte Zoho.<br>Cliquez ensuite sur soumettre (2), vous \u00eates alors redirig\u00e9 vers Zoho.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><a href=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/2.-Kavkom-CTI-Zoho-Integratio.png\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" src=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/2.-Kavkom-CTI-Zoho-Integratio.png\" alt=\"Selectionner le domaine Zoho\" class=\"wp-image-3840\" width=\"411\" height=\"219\" srcset=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/2.-Kavkom-CTI-Zoho-Integratio.png 548w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/2.-Kavkom-CTI-Zoho-Integratio-300x160.png 300w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/2.-Kavkom-CTI-Zoho-Integratio-150x80.png 150w\" sizes=\"(max-width: 411px) 100vw, 411px\" \/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Installation de l'application sur Zoho CRM<\/h3>\n\n\n\n<p>1. Connectez-vous \u00e0 votre compte utilisateur Zoho CRM, selectionnez le compte sur lequel l'application doit \u00eatre install\u00e9e et cliquez sur le bouton &quot;Submit&quot;.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><a href=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/3-Kavkom-CTI-Zoho-Integration.png\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/3-Kavkom-CTI-Zoho-Integration.png\" alt=\"Selectionner le compte Zoho\" class=\"wp-image-3843\" width=\"587\" height=\"249\" srcset=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/3-Kavkom-CTI-Zoho-Integration.png 782w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/3-Kavkom-CTI-Zoho-Integration-300x127.png 300w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/3-Kavkom-CTI-Zoho-Integration-150x64.png 150w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/3-Kavkom-CTI-Zoho-Integration-768x326.png 768w\" sizes=\"(max-width: 587px) 100vw, 587px\" \/><\/a><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p>2. Une autre fen\u00eatre s'affiche, cliquez sur le bouton &quot;Accept&quot;. Vous \u00eates alors redirig\u00e9 vers la plateforme Kavkom.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><a href=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/4-Kavkom-CTI-Zoho-Integration.png\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/4-Kavkom-CTI-Zoho-Integration.png\" alt=\"Installer l'application Kavkom sur Zoho CRM\" class=\"wp-image-3846\" width=\"467\" height=\"599\" srcset=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/4-Kavkom-CTI-Zoho-Integration.png 623w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/4-Kavkom-CTI-Zoho-Integration-234x300.png 234w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/4-Kavkom-CTI-Zoho-Integration-117x150.png 117w\" sizes=\"(max-width: 467px) 100vw, 467px\" \/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Mapping des utilisateurs sur Kavkom<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Cliquez maintenant sur le bouton &quot;User mapping list&quot;.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"579\" src=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/5-Kavkom-CTI-Zoho-Integration-1024x579.png\" alt=\"\" class=\"wp-image-3849\" srcset=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/5-Kavkom-CTI-Zoho-Integration-1024x579.png 1024w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/5-Kavkom-CTI-Zoho-Integration-300x170.png 300w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/5-Kavkom-CTI-Zoho-Integration-150x85.png 150w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/5-Kavkom-CTI-Zoho-Integration-768x434.png 768w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/5-Kavkom-CTI-Zoho-Integration-1536x868.png 1536w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/5-Kavkom-CTI-Zoho-Integration.png 1911w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>2. La page liste les utilisateurs associ\u00e9s au compte Zoho, qu'il faudra lier \u00e0 leur compte Kavkom correspondant. Vous pouvez afficher plus d'utilisateurs en cliquant sur le bouton &quot;Load more&quot;.<\/p>\n\n\n\n<p>Cliquez sur le bouton &quot;Edit d\u00e9tails&quot;.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><a href=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/6-Kavkom-CTI-Zoho-Integration.png\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"303\" src=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/6-Kavkom-CTI-Zoho-Integration-1024x303.png\" alt=\"Mapper les utilisateurs\" class=\"wp-image-3852\" srcset=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/6-Kavkom-CTI-Zoho-Integration-1024x303.png 1024w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/6-Kavkom-CTI-Zoho-Integration-300x89.png 300w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/6-Kavkom-CTI-Zoho-Integration-150x44.png 150w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/6-Kavkom-CTI-Zoho-Integration-768x227.png 768w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/6-Kavkom-CTI-Zoho-Integration-1536x454.png 1536w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/6-Kavkom-CTI-Zoho-Integration.png 1810w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p>3. Pour chaque utilisateur dont le compte Zoho doit \u00eatre li\u00e9 \u00e0 la t\u00e9l\u00e9phonie, selectionnez le compte Kavkom correspondant dans le menu d\u00e9roulant (1) et cliquez sur &quot;Enregistrer&quot; (2).<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><a href=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/7-Kavkom-CTI-Zoho-Integration.png\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"236\" src=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/7-Kavkom-CTI-Zoho-Integration-1024x236.png\" alt=\"Selectionner le compte correpondant \u00e0 chaque utilisateur\" class=\"wp-image-3855\" srcset=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/7-Kavkom-CTI-Zoho-Integration-1024x236.png 1024w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/7-Kavkom-CTI-Zoho-Integration-300x69.png 300w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/7-Kavkom-CTI-Zoho-Integration-150x35.png 150w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/7-Kavkom-CTI-Zoho-Integration-768x177.png 768w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/7-Kavkom-CTI-Zoho-Integration-1536x354.png 1536w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/7-Kavkom-CTI-Zoho-Integration.png 1810w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p>Les fonctionnalit\u00e9s de t\u00e9l\u00e9phonie Kavkom sont maintenant activ\u00e9es et op\u00e9rationnelles dans votre CRM Zoho.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Comment utiliser t\u00e9l\u00e9phonie Kavkom dans Zoho<\/h2>\n\n\n\n<p>Pour utiliser les fonctionnalit\u00e9s de t\u00e9l\u00e9phonie Kavkom dans Zoho, vous pouvez utilisez :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Votre Kavkom Phone \u00e0 l'adresse : <a href=\"https:\/\/webphone.kavkom.com\/dialpad\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/webphone.kavkom.com\/dialpad<\/a><\/li>\n\n\n\n<li>Un <a href=\"https:\/\/help.kavkom.com\/telephones-ip\/configuration-yealink\/\">t\u00e9l\u00e9phone IP configur\u00e9 avec nos services<\/a><\/li>\n\n\n\n<li>Un softphone<\/li>\n\n\n\n<li>Ou l'<a href=\"https:\/\/help.kavkom.com\/?p=765\">application mobile Kavkom<\/a>.<\/li>\n<\/ul>\n\n\n\n<p>Vous pouvez d\u00e9sormais appeler vos contacts Zoho en cliquant simplement sur les ic\u00f4nes &quot;Call&quot;.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Fonctionnalit\u00e9s de l'int\u00e9gration CTI dans Zoho<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Appels entrants et sortant gr\u00e2ce au WebPhone.<\/li>\n\n\n\n<li>Click-to-call, tous les num\u00e9ros dans l\u2019interface Zoho deviennent cliquable pour appeler en un click.<\/li>\n\n\n\n<li>Journal des appels dans l\u2019historique d'activit\u00e9 de vos fiches contacts.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Reliez facilement votre compte Kavkom \u00e0 Zoho. Profitez de toutes les fonctionnalit\u00e9s t\u00e9l\u00e9phoniques depuis votre CRM Zoho comme le suivi d\u2019appel et d\u2019alerte gr\u00e2ce \u00e0 cette int\u00e9gration. Intro Zoho est une plateforme unifi\u00e9e bas\u00e9 sur le cloud distribu\u00e9e en tant que&nbsp;logiciel en tant que service&nbsp;(SaaS) d\u00e9velopp\u00e9e par&nbsp;Zoho Corporation. Cette solution est con\u00e7ue pour vous aider [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[8,73],"tags":[],"class_list":["post-3812","post","type-post","status-publish","format-standard","hentry","category-integration-api","category-integrer-kavkom-dans-un-crm"],"_links":{"self":[{"href":"https:\/\/help.kavkom.com\/he\/wp-json\/wp\/v2\/posts\/3812","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.kavkom.com\/he\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.kavkom.com\/he\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.kavkom.com\/he\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/help.kavkom.com\/he\/wp-json\/wp\/v2\/comments?post=3812"}],"version-history":[{"count":6,"href":"https:\/\/help.kavkom.com\/he\/wp-json\/wp\/v2\/posts\/3812\/revisions"}],"predecessor-version":[{"id":5396,"href":"https:\/\/help.kavkom.com\/he\/wp-json\/wp\/v2\/posts\/3812\/revisions\/5396"}],"wp:attachment":[{"href":"https:\/\/help.kavkom.com\/he\/wp-json\/wp\/v2\/media?parent=3812"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.kavkom.com\/he\/wp-json\/wp\/v2\/categories?post=3812"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.kavkom.com\/he\/wp-json\/wp\/v2\/tags?post=3812"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}