{"id":2134,"date":"2022-05-25T10:17:32","date_gmt":"2022-05-25T08:17:32","guid":{"rendered":"https:\/\/elegant-margulis.82-165-125-94.plesk.page\/getting-started\/%d7%94%d7%a6%d7%92-%d7%90%d7%aa-%d7%a4%d7%a2%d7%99%d7%9c%d7%95%d7%aa-%d7%94%d7%a1%d7%95%d7%9b%d7%9f-%d7%a1%d7%a2%d7%99%d7%a3-1\/"},"modified":"2022-06-13T22:26:49","modified_gmt":"2022-06-13T20:26:49","slug":"%d7%94%d7%a6%d7%92-%d7%90%d7%aa-%d7%a4%d7%a2%d7%99%d7%9c%d7%95%d7%aa-%d7%94%d7%a1%d7%95%d7%9b%d7%9f-%d7%a1%d7%a2%d7%99%d7%a3-1","status":"publish","type":"post","link":"https:\/\/help.kavkom.com\/he\/%d7%9e%d7%99%d7%93%d7%a2-%d7%98%d7%9b%d7%a0%d7%99\/%d7%94%d7%a6%d7%92-%d7%90%d7%aa-%d7%a4%d7%a2%d7%99%d7%9c%d7%95%d7%aa-%d7%94%d7%a1%d7%95%d7%9b%d7%9f-%d7%a1%d7%a2%d7%99%d7%a3-1\/","title":{"rendered":"\u05d4\u05e6\u05d2 \u05d0\u05ea \u05e4\u05e2\u05d9\u05dc\u05d5\u05ea \u05d4\u05e1\u05d5\u05db\u05df &#8211; \u05e1\u05e2\u05d9\u05e3 1"},"content":{"rendered":"<p>\u05d7\u05dc\u05e7 \u05d6\u05d4 \u05de\u05d5\u05e8\u05db\u05d1 \u05de\u05de\u05e1\u05e4\u05e8 \u05de\u05d9\u05d3\u05e2 \u05e2\u05dc \u05e9\u05d9\u05d7\u05d5\u05ea \u05d5\u05d4\u05de\u05de\u05e9\u05e7 \u05e9\u05dc \u05d4\u05e1\u05d5\u05db\u05df:<\/p>\n<p><a href=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/05\/Kavkom_Panel_Agent_panel_section1_call_actions.png\" target=\"_blank\" rel=\"noopener\"><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone wp-image-2571 size-full\" title=\"Kavkom_Panel_Agent_panel_section1_call_actions\" src=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2020\/11\/Kavkom_Panel_Agent_panel_section1-1.png\" alt=\"Kavkom_Panel_Agent_panel_section1_call_actions\" width=\"2004\" height=\"228\" \/><\/a><\/p>\n<ol>\n<li><a href=\"\u05d4\u05d9\u05e1\u05d8\u05d5\u05e8\u05d9\u05d9\u05ea\">\u05d4\u05d9\u05e1\u05d8\u05d5\u05e8\u05d9\u05d9\u05ea \u05e9\u05d9\u05d7\u05d5\u05ea \u05e9\u05dc \u05d4\u05e9\u05dc\u05d5\u05d7\u05d4<\/a><\/li>\n<li><a href=\"\u05d9\u05e2\u05d3\">\u05d9\u05e2\u05d3 \u05d4\u05e9\u05d9\u05d7\u05d4 (\u05e9\u05d9\u05d7\u05d4 \u05d9\u05d5\u05e6\u05d0\u05ea\/\u05e9\u05d9\u05d7\u05d4 \u05e0\u05db\u05e0\u05e1\u05ea)<\/a><\/li>\n<li><a href=\"\u05de\u05e1\u05e4\u05e8 \u05d5\u05de\u05e9\u05da \u05d4\u05e9\u05d9\u05d7\u05d4\">\u05de\u05e1\u05e4\u05e8 \u05d5\u05de\u05e9\u05da \u05d4\u05e9\u05d9\u05d7\u05d4<\/a><\/li>\n<li><a href=\"\u05e4\u05e2\u05d5\u05dc\u05d4\">\u05e4\u05e2\u05d5\u05dc\u05d4 \u05e9\u05dc \u05d4\u05e9\u05d9\u05d7\u05d4<\/a><\/li>\n<\/ol>\n<div class=\"wp-block-spacer\" style=\"height: 20px;\" aria-hidden=\"true\"><\/div>\n<h2 id=\"\u05d4\u05d9\u05e1\u05d8\u05d5\u05e8\u05d9\u05d9\u05ea \u05e9\u05d9\u05d7\u05d5\u05ea \u05e9\u05dc \u05d4\u05e9\u05dc\u05d5\u05d7\u05d4\">1. \u05d4\u05d9\u05e1\u05d8\u05d5\u05e8\u05d9\u05d9\u05ea \u05e9\u05d9\u05d7\u05d5\u05ea \u05e9\u05dc \u05d4\u05e9\u05dc\u05d5\u05d7\u05d4<\/h2>\n<p>\u05d1\u05dc\u05d7\u05d9\u05e6\u05d4 \u05e2\u05dc \u05db\u05e4\u05ea\u05d5\u05e8 &quot;\u05d4\u05d9\u05e1\u05d8\u05d5\u05e8\u05d9\u05d9\u05ea \u05e9\u05d9\u05d7\u05d5\u05ea&quot; \u05ea\u05d5\u05db\u05dc \u05dc\u05d4\u05e6\u05d9\u05d2 \u05d0\u05ea \u05e8\u05e9\u05d9\u05de\u05ea \u05db\u05dc \u05d4\u05e9\u05d9\u05d7\u05d5\u05ea \u05e9\u05d1\u05d5\u05e6\u05e2\u05d5 \u05d5\u05d4\u05ea\u05e7\u05d1\u05dc\u05d5 \u05d1\u05e9\u05dc\u05d5\u05d7\u05d4 \u05e9\u05dc\u05da, \u05db\u05d0\u05df \u05e9\u05dc\u05d5\u05d7\u05d4 557.<br \/>\n<a href=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/05\/agent_panel_call-history.gif\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"alignnone wp-image-2251 size-full\" title=\"agent_panel_call-history\" src=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2020\/11\/agent_panel_call-history.gif\" alt=\"agent_panel_call-history\" width=\"1910\" height=\"935\" \/><\/a><\/p>\n<h2 id=\"\u05d9\u05e2\u05d3 \u05d4\u05e9\u05d9\u05d7\u05d4\">2. \u05d9\u05e2\u05d3 \u05d4\u05e9\u05d9\u05d7\u05d4<\/h2>\n<p>\u05d1\u05de\u05e7\u05e8\u05d4 \u05e9\u05dc \u05e9\u05d9\u05d7\u05d4 \u05e0\u05db\u05e0\u05e1\u05ea, \u05db\u05de\u05d5 \u05d1\u05d3\u05d5\u05d2\u05de\u05d4 \u05dc\u05de\u05d8\u05d4, \u05de\u05e6\u05d5\u05d9\u05df \u05db\u05d9\u05d5\u05d5\u05df \u05d4\u05e9\u05d9\u05d7\u05d4 \u05d5\u05db\u05df \u05d4\u05de\u05e1\u05e4\u05e8 \u05d5\u05d4\u05e7\u05d9\u05d3\u05d5\u05de\u05ea \u05e9\u05dc\u05d5 \u05e9\u05d1\u05d4 \u05d4\u05ea\u05e7\u05d1\u05dc\u05d4 \u05d4\u05e9\u05d9\u05d7\u05d4.<br \/>\n<a href=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/05\/Kavkom_Panel_Agent_panel_section1-call_status.png\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"alignnone wp-image-2570 size-full\" title=\"Kavkom_Panel_Agent_panel_section1-call_status\" src=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2020\/11\/Kavkom_Panel_Agent_panel_section1-call_status-1.png\" alt=\"Kavkom_Panel_Agent_panel_section1-call_status\" width=\"463\" height=\"386\" \/><\/a><\/p>\n<p>\u05d0\u05dd \u05d4\u05e9\u05d9\u05d7\u05d4 \u05d4\u05d9\u05d0 \u05e9\u05d9\u05d7\u05d4 \u05d9\u05d5\u05e6\u05d0\u05ea, \u05e8\u05e7 \u05d4\u05db\u05d9\u05d5\u05d5\u05df \u05de\u05d5\u05e4\u05d9\u05e2.<\/p>\n<h2 id=\"\u05de\u05e1\u05e4\u05e8 \u05d5\u05de\u05e9\u05da \u05d4\u05e9\u05d9\u05d7\u05d4\">3. \u05de\u05e1\u05e4\u05e8 \u05d5\u05de\u05e9\u05da \u05d4\u05e9\u05d9\u05d7\u05d4<\/h2>\n<p>\u05d0\u05d6\u05d5\u05e8 \u05d6\u05d4 \u05de\u05e6\u05d9\u05d2 \u05d0\u05ea \u05d4\u05de\u05e1\u05e4\u05e8 \u05d4\u05e1\u05d5\u05db\u05df \u05d0\u05d5 \u05d4\u05dc\u05e7\u05d5\u05d7, \u05d0\u05ea \u05de\u05e9\u05da \u05d4\u05e9\u05d9\u05d7\u05d4 \u05e9\u05dc\u05d5 \u05d5\u05db\u05df \u05d0\u05ea \u05d4\u05db\u05d9\u05d5\u05d5\u05df \u05e9\u05dc \u05d4\u05e9\u05d9\u05d7\u05d4 \u05d1\u05e6\u05d5\u05e8\u05d4 \u05e9\u05dc \u05e1\u05de\u05dc.<br \/>\n<a href=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/05\/Kavkom_Panel_Agent_panel_section1_number_timer.png\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2573 size-full\" title=\"Kavkom_Panel_Agent_panel_section1_number_timer\" src=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2020\/11\/Kavkom_Panel_Agent_panel_section1_number_timer-1.png\" alt=\"Kavkom_Panel_Agent_panel_section1_number_timer\" width=\"845\" height=\"254\" \/><\/a><\/p>\n<h2 id=\"Actions sur l'appel\">4. Actions sur l'appel<\/h2>\n<p><a href=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/05\/Kavkom_Panel_Agent_panel_section1_call_actions.png\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2572 size-full\" title=\"Kavkom_Panel_Agent_panel_section1_call_actions\" src=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2020\/11\/Kavkom_Panel_Agent_panel_section1_call_actions-1.png\" alt=\"Kavkom_Panel_Agent_panel_section1_call_actions\" width=\"1825\" height=\"252\" \/><\/a><\/p>\n<p><strong>Bouton Transfert<\/strong> : cliquer dessus pour afficher toutes les lignes de votre domaine et transf\u00e9rer l'appel vers une autre ligne.<\/p>\n<p><strong>Bouton Attente :<\/strong>\u00a0Met en attente l'appel.<\/p>\n<p><strong>Bouton Appels r\u00e9cents<\/strong> : affiche l'historique d'appel du num\u00e9ro de l'appelant\/l'appel\u00e9. Avec la possibilit\u00e9 de les r\u00e9\u00e9couter et t\u00e9l\u00e9charger.<\/p>\n<p><strong>Bouton raccrocher<\/strong> : Met fin \u00e0 l'appel.<\/p>\n<hr \/>\n<p><strong>Naviguer dans les sections de Poste de Travail<br \/>\n<\/strong>Vue d'ensemble au <a href=\"https:\/\/help.kavkom.com\/he\/%d7%9e%d7%a2%d7%a8%d7%9b%d7%aa-%d7%98%d7%9c%d7%a4%d7%95%d7%a0%d7%99%d7%9d\/go-to-agent-panel\/\">poste de travail<\/a><\/p>\n<ol>\n<li>Visualiser l\u2019activit\u00e9 de l'appel du panneau de l'agent\u00a0(Vous \u00eates ici\u202f!)<\/li>\n<li>Utiliser les <a href=\"https:\/\/help.kavkom.com\/he\/?p=1068\">widgets de bouton d\u2019action<\/a><\/li>\n<li>Qualifier les <a href=\"https:\/\/help.kavkom.com\/he\/%d7%9e%d7%99%d7%93%d7%a2-%d7%98%d7%9b%d7%a0%d7%99\/qualifying-prospect-information-section-3\/\">informations du prospect<\/a><\/li>\n<li>G\u00e9rer la <a href=\"https:\/\/help.kavkom.com\/he\/%d7%9e%d7%99%d7%93%d7%a2-%d7%98%d7%9b%d7%a0%d7%99\/managing-the-crm-action-sidebar-section-4\/\">barre lat\u00e9rale d\u2019action CRM<\/a><\/li>\n<\/ol>\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u05d7\u05dc\u05e7 \u05d6\u05d4 \u05de\u05d5\u05e8\u05db\u05d1 \u05de\u05de\u05e1\u05e4\u05e8 \u05de\u05d9\u05d3\u05e2 \u05e2\u05dc \u05e9\u05d9\u05d7\u05d5\u05ea \u05d5\u05d4\u05de\u05de\u05e9\u05e7 \u05e9\u05dc \u05d4\u05e1\u05d5\u05db\u05df: \u05d4\u05d9\u05e1\u05d8\u05d5\u05e8\u05d9\u05d9\u05ea \u05e9\u05d9\u05d7\u05d5\u05ea \u05e9\u05dc \u05d4\u05e9\u05dc\u05d5\u05d7\u05d4 \u05d9\u05e2\u05d3 \u05d4\u05e9\u05d9\u05d7\u05d4 (\u05e9\u05d9\u05d7\u05d4 \u05d9\u05d5\u05e6\u05d0\u05ea\/\u05e9\u05d9\u05d7\u05d4 \u05e0\u05db\u05e0\u05e1\u05ea) \u05de\u05e1\u05e4\u05e8 \u05d5\u05de\u05e9\u05da \u05d4\u05e9\u05d9\u05d7\u05d4 \u05e4\u05e2\u05d5\u05dc\u05d4 \u05e9\u05dc \u05d4\u05e9\u05d9\u05d7\u05d4 1. \u05d4\u05d9\u05e1\u05d8\u05d5\u05e8\u05d9\u05d9\u05ea \u05e9\u05d9\u05d7\u05d5\u05ea \u05e9\u05dc \u05d4\u05e9\u05dc\u05d5\u05d7\u05d4 \u05d1\u05dc\u05d7\u05d9\u05e6\u05d4 \u05e2\u05dc \u05db\u05e4\u05ea\u05d5\u05e8 &quot;\u05d4\u05d9\u05e1\u05d8\u05d5\u05e8\u05d9\u05d9\u05ea \u05e9\u05d9\u05d7\u05d5\u05ea&quot; \u05ea\u05d5\u05db\u05dc \u05dc\u05d4\u05e6\u05d9\u05d2 \u05d0\u05ea \u05e8\u05e9\u05d9\u05de\u05ea \u05db\u05dc \u05d4\u05e9\u05d9\u05d7\u05d5\u05ea \u05e9\u05d1\u05d5\u05e6\u05e2\u05d5 \u05d5\u05d4\u05ea\u05e7\u05d1\u05dc\u05d5 \u05d1\u05e9\u05dc\u05d5\u05d7\u05d4 \u05e9\u05dc\u05da, \u05db\u05d0\u05df \u05e9\u05dc\u05d5\u05d7\u05d4 557. 2. \u05d9\u05e2\u05d3 \u05d4\u05e9\u05d9\u05d7\u05d4 \u05d1\u05de\u05e7\u05e8\u05d4 \u05e9\u05dc \u05e9\u05d9\u05d7\u05d4 \u05e0\u05db\u05e0\u05e1\u05ea, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[5,41],"tags":[],"class_list":["post-2134","post","type-post","status-publish","format-standard","hentry","category-documentation-technique","category-41"],"_links":{"self":[{"href":"https:\/\/help.kavkom.com\/he\/wp-json\/wp\/v2\/posts\/2134","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.kavkom.com\/he\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.kavkom.com\/he\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.kavkom.com\/he\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.kavkom.com\/he\/wp-json\/wp\/v2\/comments?post=2134"}],"version-history":[{"count":3,"href":"https:\/\/help.kavkom.com\/he\/wp-json\/wp\/v2\/posts\/2134\/revisions"}],"predecessor-version":[{"id":2137,"href":"https:\/\/help.kavkom.com\/he\/wp-json\/wp\/v2\/posts\/2134\/revisions\/2137"}],"wp:attachment":[{"href":"https:\/\/help.kavkom.com\/he\/wp-json\/wp\/v2\/media?parent=2134"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.kavkom.com\/he\/wp-json\/wp\/v2\/categories?post=2134"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.kavkom.com\/he\/wp-json\/wp\/v2\/tags?post=2134"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}