{"id":8491,"date":"2023-01-22T18:43:38","date_gmt":"2023-01-22T17:43:38","guid":{"rendered":"https:\/\/elegant-margulis.82-165-125-94.plesk.page\/getting-started\/call-recordings\/"},"modified":"2025-10-23T17:43:57","modified_gmt":"2025-10-23T15:43:57","slug":"call-recordings","status":"publish","type":"post","link":"https:\/\/help.kavkom.com\/en\/predictive-dialer-en\/call-recordings\/","title":{"rendered":"Call recordings"},"content":{"rendered":"\n

With Dialer Kavkom, you can record all calls, download recordings and save them. Find out how to retrieve recordings of calls made with Dialer Kavkom. <\/p>\n\n

Call recording interface<\/h2>\n\n

This dedicated interface provides better visibility than the pop-up window. To access it, click on “Recordings” in the left-hand menu bar (if absent, activate access in the user’s authorizations). <\/p>\n\n

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  1. Select date range<\/li>\n\n\n\n
  2. Selection of call type, manual or predictive (campaign)<\/li>\n\n\n\n
  3. Campaign filter<\/li>\n\n\n\n
  4. Search for a record via a contact number<\/li>\n\n\n\n
  5. Agent filter<\/li>\n\n\n\n
  6. Qualification filter<\/li>\n\n\n\n
  7. Listen, download recording and view contact details<\/li>\n<\/ol>\n\n
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    Access to recordings from the campaign manager<\/h2>\n\n

    To access recordings from the Campaign Manager, click on “Campaigns” in the left-hand menu (1). You then have several options:2. Records: open a pop-up window with the list of campaign records Download list: download a spreadsheet file with the list of records Download all: download an archive containing all campaign records Records (legacy): opens the list of records in a new tab with download links. <\/p>\n\n

    3. Open a pop-up window with a detailed list of all campaign records.<\/p>\n\n

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    Download registration list<\/h3>\n\n

    You can save the list of recordings for each campaign in CSV format.The file includes the date, user and call identifier, recording path, size and duration.<\/p>\n\n

    Go to the campaign manager by clicking on “Campaigns” (1), then upload the file by clicking on “CSV” (2) on the relevant campaign.<\/p>\n\n

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    Open the file with software such as Microsoft Excel, Libre Office or Open Office.<\/p>\n\n

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