{"id":8431,"date":"2023-01-17T07:13:20","date_gmt":"2023-01-17T06:13:20","guid":{"rendered":"https:\/\/elegant-margulis.82-165-125-94.plesk.page\/getting-started\/block-calls-to-specific-numbers\/"},"modified":"2025-09-01T17:39:26","modified_gmt":"2025-09-01T15:39:26","slug":"block-calls-to-specific-numbers","status":"publish","type":"post","link":"https:\/\/help.kavkom.com\/en\/predictive-dialer-en\/block-calls-to-specific-numbers\/","title":{"rendered":"Block calls to specific numbers"},"content":{"rendered":"\n

The Kavom Predictive Dialer lets you block calls to a specific contact. No calls will be possible to this number. This feature is essential, for example, when you want to ensure that none of your employees can call back a customer, or when a contact has expressed his or her wish not to be called again. <\/p>\n\n

Note:Users also have the option of blocking telephone numbers by qualifying them as “do not call back”.<\/p>\n\n

Go to option<\/h2>\n\n
    \n
  1. Go to the administration area by clicking on the “profile” icon in the bottom-left navigation bar.<\/li>\n\n\n\n
  2. Then click on “Blocked numbers”. A popup window opens. <\/li>\n<\/ol>\n\n
    \"How<\/a><\/figure>\n\n

    Add numbers to block<\/h2>\n\n
      \n
    1. Export list of currently blocked numbers<\/li>\n\n\n\n
    2. Add a list of numbers to block by uploading a CSV file<\/li>\n\n\n\n
    3. Enter one or more numbers to be blocked manually. To do this, enter one number per line in the format 33601020304 and click on “Add”. <\/li>\n\n\n\n
    4. Finish by clicking on “Done”.<\/li>\n<\/ol>\n\n
      \"How<\/a><\/figure>\n\n

      Unblock numbers <\/h2>\n\n

      To remove telephone numbers from the block list, simply contact our technical support team from Monday to Saturday, 8:00 am to 7:00 pm.<\/p>\n","protected":false},"excerpt":{"rendered":"

      The Kavom Predictive Dialer lets you block calls to a specific contact. No calls will be possible to this number. This feature is essential, for example, when you want to ensure that none of your employees can call back a customer, or when a contact has expressed his or her wish not to be called […]<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[99],"tags":[],"class_list":["post-8431","post","type-post","status-publish","format-standard","hentry","category-predictive-dialer-en"],"_links":{"self":[{"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/posts\/8431","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/comments?post=8431"}],"version-history":[{"count":1,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/posts\/8431\/revisions"}],"predecessor-version":[{"id":8433,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/posts\/8431\/revisions\/8433"}],"wp:attachment":[{"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/media?parent=8431"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/categories?post=8431"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/tags?post=8431"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}