{"id":8424,"date":"2023-01-26T16:30:12","date_gmt":"2023-01-26T15:30:12","guid":{"rendered":"https:\/\/elegant-margulis.82-165-125-94.plesk.page\/getting-started\/instant-messaging\/"},"modified":"2025-10-23T17:41:10","modified_gmt":"2025-10-23T15:41:10","slug":"instant-messaging","status":"publish","type":"post","link":"https:\/\/help.kavkom.com\/en\/predictive-dialer-en\/instant-messaging\/","title":{"rendered":"Instant messaging"},"content":{"rendered":"\n

Kavkom’s dialer features an instant messaging function that lets users chat with each other in real time. When you send a message to a user, their message window opens automatically. <\/p>\n\n

Access to messaging<\/h2>\n\n

You can use the messaging system from the left sidebar by clicking on the “A” icon:<\/p>\n\n

\"\"<\/a><\/figure>\n\n

Or from the supervision area, with the option of opening a discussion with the corresponding user:<\/p>\n\n

\"\"<\/a><\/figure>\n\n

Messaging window<\/h2>\n\n
    \n
  1. List of connected users: a “+” is displayed when you have a message waiting to be read. Click on the user to open the discussion. <\/li>\n\n\n\n
  2. Discussion with the selected user.<\/li>\n\n\n\n
  3. Enlarge window: drag the cursor while holding down the left mouse button.<\/li>\n<\/ol>\n\n
    \"\"<\/a><\/figure>\n\n

    Operating details<\/h2>\n\n
      \n
    • Messaging is operational for about 30 seconds after logging on to the account.<\/li>\n\n\n\n
    • Only connected agents are displayed in the list.<\/li>\n\n\n\n
    • The window opens automatically when a message is received.<\/li>\n\n\n\n
    • You can move the window by dragging it from the header.<\/li>\n\n\n\n
    • Conversations are automatically deleted when you close the window and log out.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

      Kavkom’s dialer features an instant messaging function that lets users chat with each other in real time. When you send a message to a user, their message window opens automatically. Access to messaging You can use the messaging system from the left sidebar by clicking on the “A” icon: Or from the supervision area, with […]<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[99],"tags":[],"class_list":["post-8424","post","type-post","status-publish","format-standard","hentry","category-predictive-dialer-en"],"_links":{"self":[{"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/posts\/8424","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/comments?post=8424"}],"version-history":[{"count":3,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/posts\/8424\/revisions"}],"predecessor-version":[{"id":8704,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/posts\/8424\/revisions\/8704"}],"wp:attachment":[{"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/media?parent=8424"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/categories?post=8424"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/tags?post=8424"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}