{"id":8419,"date":"2023-01-19T11:39:33","date_gmt":"2023-01-19T10:39:33","guid":{"rendered":"https:\/\/elegant-margulis.82-165-125-94.plesk.page\/getting-started\/send-emails\/"},"modified":"2025-09-01T17:39:17","modified_gmt":"2025-09-01T15:39:17","slug":"send-emails","status":"publish","type":"post","link":"https:\/\/help.kavkom.com\/en\/predictive-dialer-en\/send-emails\/","title":{"rendered":"Send Emails"},"content":{"rendered":"\n

Dialer Kavkom supports one-click e-mailing in HTML format.<\/p>\n\n

Each user is able to send emails when a contact is displayed in the “Contact View” and if functionality is activated for that user.<\/p>\n\n

Sending e-mails with contact information is possible using variables.<\/p>\n\n

Feature activation<\/h2>\n\n

First, make sure that sending emails is authorized for the agents concerned.<\/p>\n\n

To do this, go to the administration area (1), click on the pencil (2), then on the “Tabs and Appearances” tab (3), check “Enable Email Sending” (4) then “Save” (5).<\/p>\n\n

\"\"<\/a><\/figure>\n\n

Once the functionality has been activated for the users concerned, we’ll create templates for each of them.<\/p>\n\n

Creating email templates<\/h2>\n\n

To configure email templates, click on the email icon in the administrator area.<\/p>\n\n

\"\"<\/a><\/figure>\n\n

A popup window opens:<\/p>\n\n

\"Configure<\/a><\/figure>\n\n
    \n
  1. In the “Name” field: enter the name of the template (which will be used as the object when sending)In the “Content” field: add the contentClick on “Add Email Template” to save it.Scripts with contact information can be created by using the #{} in the script content. For example, if the e-mail is to begin with “Hello Jean, I’m Jeanne from the company…” and the database field name is “Name” (case-sensitive), the script will read “Hello #{Name}, I’m Jeanne from the company…”. <\/li>\n\n\n\n
  2. List of email templatesClick on the cross to delete the template or on the template name to edit it.<\/li>\n\n\n\n
  3. Personalize the sender’s email address. Prospects will receive emails from this address. <\/li>\n<\/ol>\n\n

    Sending emails<\/h2>\n\n

    Once the email settings have been made, here’s how users can send emails.<\/p>\n\n

    When a contact is displayed in the “contact view”, click on the mail button:<\/p>\n\n

    \"\"<\/a><\/figure>\n\n

    A popup appears:<\/p>\n\n

    \"\"<\/a><\/figure>\n\n
      \n
    1. Enter or modify recipient address<\/li>\n\n\n\n
    2. Email template selection<\/li>\n\n\n\n
    3. Modify email<\/li>\n\n\n\n
    4. Send email<\/li>\n<\/ol>\n\n

      You know all about sending emails with Dialer Kavkom!<\/p>\n","protected":false},"excerpt":{"rendered":"

      Dialer Kavkom supports one-click e-mailing in HTML format. Each user is able to send emails when a contact is displayed in the “Contact View” and if functionality is activated for that user. Sending e-mails with contact information is possible using variables. Feature activation First, make sure that sending emails is authorized for the agents concerned. […]<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[99],"tags":[],"class_list":["post-8419","post","type-post","status-publish","format-standard","hentry","category-predictive-dialer-en"],"_links":{"self":[{"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/posts\/8419","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/comments?post=8419"}],"version-history":[{"count":1,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/posts\/8419\/revisions"}],"predecessor-version":[{"id":8422,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/posts\/8419\/revisions\/8422"}],"wp:attachment":[{"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/media?parent=8419"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/categories?post=8419"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/tags?post=8419"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}