{"id":8418,"date":"2023-01-21T18:40:04","date_gmt":"2023-01-21T17:40:04","guid":{"rendered":"https:\/\/elegant-margulis.82-165-125-94.plesk.page\/getting-started\/call-script\/"},"modified":"2025-09-01T17:39:17","modified_gmt":"2025-09-01T15:39:17","slug":"call-script","status":"publish","type":"post","link":"https:\/\/help.kavkom.com\/en\/predictive-dialer-en\/call-script\/","title":{"rendered":"Call script"},"content":{"rendered":"\n

Dialer Kavkom supports agent call scripts. You can create scripts for each user, automatically integrating contact information. The script can appear with a single click, or automatically when a contact is connected by activating the “Popup script on connect” option. <\/p>\n\n

Configuring scripts<\/h2>\n\n

To access script configuration, go to the administration area (1), then click on the “script” icon corresponding to each user who should have a script (2).<\/p>\n\n

\"\"<\/a><\/figure>\n\n
\"Configuring<\/a><\/figure>\n\n
    \n
  1. Create a new scriptEnter script name and content. You can integrate contact information into scripts by using the #{databasefieldname}<\/em> in the content. For example, if the script is to start with “Hello John, I’m Jane from the company…” and the database field name is “Name” (case-sensitive), the script will read “Hello #{Nom}, I’m Jane from the company…”. <\/li>\n\n\n\n
  2. Click on a script name to view and edit it.<\/li>\n\n\n\n
  3. Delete script<\/li>\n\n\n\n
  4. Select default script.<\/li>\n<\/ol>\n\n

    Using scripts<\/h2>\n\n

    On the “contact view”, a user can popup the script by clicking on the “Script” icon above the qualification bar (1). The script can also appear automatically when a contact is connected, by activating the “Popup script on connect” option (2) or in the user settings. <\/p>\n\n

    You can resize and move the popup. The popup retains its location and dimensions for all calls in the current session. <\/p>\n\n

    \"\"<\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"

    Dialer Kavkom supports agent call scripts. You can create scripts for each user, automatically integrating contact information. The script can appear with a single click, or automatically when a contact is connected by activating the “Popup script on connect” option. Configuring scripts To access script configuration, go to the administration area (1), then click on […]<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[99],"tags":[],"class_list":["post-8418","post","type-post","status-publish","format-standard","hentry","category-predictive-dialer-en"],"_links":{"self":[{"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/posts\/8418","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/comments?post=8418"}],"version-history":[{"count":1,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/posts\/8418\/revisions"}],"predecessor-version":[{"id":8421,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/posts\/8418\/revisions\/8421"}],"wp:attachment":[{"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/media?parent=8418"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/categories?post=8418"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/tags?post=8418"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}