{"id":8410,"date":"2023-01-18T16:38:54","date_gmt":"2023-01-18T15:38:54","guid":{"rendered":"https:\/\/elegant-margulis.82-165-125-94.plesk.page\/getting-started\/play-sound-during-a-call\/"},"modified":"2025-09-01T17:39:13","modified_gmt":"2025-09-01T15:39:13","slug":"play-sound-during-a-call","status":"publish","type":"post","link":"https:\/\/help.kavkom.com\/en\/predictive-dialer-en\/play-sound-during-a-call\/","title":{"rendered":"Play sound during a call"},"content":{"rendered":"\n

When an agent is connected to a contact, you can give them the option of broadcasting a recording by clicking on the “speaker” icon in the “Contact view”.<\/p>\n\n

Adding sound files<\/h2>\n\n

To configure recorded sounds for broadcast, go to the administration area (1), then click on the “speaker” icon for each user to be configured (2).<\/p>\n\n

\"\"<\/a><\/figure>\n\n

A popup window opens:<\/p>\n\n

\"Configuring<\/a><\/figure>\n\n

To add a new record, enter the name and description (1).<\/p>\n\n

Then select the recording method (2) :<\/p>\n\n

    \n
  1. Uploading a .WAV File: click on “Select WAV File” to select a .wav file on your computer.<\/li>\n\n\n\n
  2. Record from phone: enter a phone number on which to receive a call for recording.<\/li>\n<\/ol>\n\n

    Play a recording during a call<\/h2>\n\n

    When an agent is connected with a contact, simply click on the “Speaker” icon (1) and click on one of the broadcast modes according to the recording (2) :<\/p>\n\n