{"id":8318,"date":"2022-05-23T15:00:48","date_gmt":"2022-05-23T13:00:48","guid":{"rendered":"https:\/\/elegant-margulis.82-165-125-94.plesk.page\/getting-started\/create-a-daily-and-hourly-schedule\/"},"modified":"2026-09-22T09:59:25","modified_gmt":"2026-09-22T07:59:25","slug":"create-a-daily-and-hourly-schedule","status":"publish","type":"post","link":"https:\/\/help.kavkom.com\/en\/business-telephony\/create-a-daily-and-hourly-schedule\/","title":{"rendered":"Create a daily and hourly schedule"},"content":{"rendered":"\n

Creating a schedule allows you to route incoming calls based on your business hours and availability. You can set up schedules at each stage\u2014whether for a specific extension, your main switchboard, IVR systems, or ring groups\u2014and redirect calls based on specific conditions, such as to voicemail or another department.<\/p>\n\n

Access the Schedule Manager<\/h2>\n\n

To access the schedule manager:<\/p>\n\n

    \n
  1. Click the phone system icon<\/li>\n\n\n\n
  2. Click “Applications” <\/li>\n\n\n\n
  3. Click “Schedule”<\/li>\n<\/ol>\n\n
    \"\"<\/a><\/figure>\n\n

    Manage Schedules<\/h2>\n\n
      \n
    1. Create a new schedule<\/li>\n\n\n\n
    2. Edit an existing schedule<\/li>\n\n\n\n
    3. Delete the schedule<\/li>\n<\/ol>\n\n
      \"\"<\/a><\/figure>\n\n

      Create a new schedule<\/h2>\n\n

      In the schedule manager, click “Add a schedule.”<\/p>\n\n

      \"\"<\/a><\/figure>\n\n

      Next, enter the information needed to identify and configure your schedule:<\/p>\n\n

        \n
      1. Name and description<\/li>\n\n\n\n
      2. Select where to route calls outside the time periods you will define<\/li>\n\n\n\n
      3. Click “Add a Location” to add a rule. You can add as many rules as needed. Note: Rules are arranged in order of priority. Therefore, if the same schedule is defined multiple times, the first one will take precedence.<\/li>\n\n\n\n
      4. Specify where to route calls for the rule you are about to define<\/li>\n\n\n\n
      5. Specify the day(s) and time range for the rule<\/li>\n\n\n\n
      6. Delete the rule<\/li>\n\n\n\n
      7. Save your changes by clicking “Save.”<\/li>\n<\/ol>\n\n

        <\/p>\n\n

        Once you’ve created your schedule, you can route calls from one or more numbers to these conditions. To do so, see the article “Set Up Your Numbers<\/a>.”<\/p>\n\n

        You can also set it as an action from any other extension (ring group<\/a>, IVR<\/a>, etc.). This opens up almost endless possibilities.<\/p>\n","protected":false},"excerpt":{"rendered":"

        Creating a schedule allows you to route incoming calls based on your business hours and availability. You can set up schedules at each stage\u2014whether for a specific extension, your main switchboard, IVR systems, or ring groups\u2014and redirect calls based on specific conditions, such as to voicemail or another department. Access the Schedule Manager To access […]<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[96],"tags":[],"class_list":["post-8318","post","type-post","status-publish","format-standard","hentry","category-business-telephony"],"_links":{"self":[{"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/posts\/8318","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/comments?post=8318"}],"version-history":[{"count":5,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/posts\/8318\/revisions"}],"predecessor-version":[{"id":9240,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/posts\/8318\/revisions\/9240"}],"wp:attachment":[{"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/media?parent=8318"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/categories?post=8318"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/tags?post=8318"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}