{"id":8318,"date":"2022-05-23T15:00:48","date_gmt":"2022-05-23T13:00:48","guid":{"rendered":"https:\/\/elegant-margulis.82-165-125-94.plesk.page\/getting-started\/create-a-daily-and-hourly-schedule\/"},"modified":"2025-09-01T17:38:08","modified_gmt":"2025-09-01T15:38:08","slug":"create-a-daily-and-hourly-schedule","status":"publish","type":"post","link":"https:\/\/help.kavkom.com\/en\/business-telephony\/create-a-daily-and-hourly-schedule\/","title":{"rendered":"Create a daily and hourly schedule"},"content":{"rendered":"\n

Schedule creation lets you direct incoming calls according to your days and hours of availability. You can define a schedule at each stage, whether for a specific extension, or for your switchboard, IVR and ring groups, and redirect calls according to the condition, for example to a message service or another department. <\/p>\n\n

Access the schedule manager<\/h2>\n\n

To access the schedule manager :<\/p>\n\n

    \n
  1. Click on the phone system icon<\/li>\n\n\n\n
  2. Click on “Applications <\/li>\n\n\n\n
  3. Click on “Planning<\/li>\n<\/ol>\n\n
    \"\"<\/a><\/figure>\n\n

    Manage schedules<\/h2>\n\n
      \n
    1. Create a new schedule<\/li>\n\n\n\n
    2. Editing an existing schedule<\/li>\n\n\n\n
    3. Delete schedule<\/li>\n<\/ol>\n\n
      \"\"<\/a><\/figure>\n\n

      Create a new schedule<\/h2>\n\n

      In the schedule manager, click on “Add a schedule”.<\/p>\n\n

      \"\"<\/a><\/figure>\n\n

      Next, enter the information you need to identify and configure your schedule:<\/p>\n\n

        \n
      1. Name and description<\/li>\n\n\n\n
      2. Select where to direct calls outside the time slots you define<\/li>\n\n\n\n
      3. Click on “Add location” to add a rule. You can add as many rules as you need. Note: rules are in order of priority. So if the same schedule is defined several times, the first one will be taken into account. <\/li>\n\n\n\n
      4. Indicate where to direct calls for the rule you are about to define<\/li>\n\n\n\n
      5. Specify the day(s) and time slot for the rule<\/li>\n\n\n\n
      6. Delete rule<\/li>\n\n\n\n
      7. Save changes by clicking on “Save”.<\/li>\n<\/ol>\n\n

        <\/p>\n\n

        Once you’ve created your schedule, you can direct calls from one or more numbers to these conditions. To do so, please refer to the article“Setting up your numbers<\/a>“. <\/p>\n\n

        You can also define it as an action from any other extension(ring group<\/a>, IVR<\/a>…). The possibilities are almost endless.<\/p>\n","protected":false},"excerpt":{"rendered":"

        Schedule creation lets you direct incoming calls according to your days and hours of availability. You can define a schedule at each stage, whether for a specific extension, or for your switchboard, IVR and ring groups, and redirect calls according to the condition, for example to a message service or another department. Access the schedule […]<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[96],"tags":[],"class_list":["post-8318","post","type-post","status-publish","format-standard","hentry","category-business-telephony"],"_links":{"self":[{"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/posts\/8318","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/comments?post=8318"}],"version-history":[{"count":1,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/posts\/8318\/revisions"}],"predecessor-version":[{"id":8320,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/posts\/8318\/revisions\/8320"}],"wp:attachment":[{"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/media?parent=8318"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/categories?post=8318"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/tags?post=8318"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}