You can use default qualifications as well as custom qualifications. There are also system qualifications, which are assigned automatically. Contact qualification is visible in the interface, and can be used, for example, to retrieve records or export, recycle or delete contacts. <\/p>\n\n
Once qualified, a contact will not be called again until it has been recycled.<\/p>\n\n
System qualifications<\/h2>\n\n
System qualifications are assigned automatically by the algorithms and are visible in the campaign statistics.<\/p>\n\n
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Abort: contact hangs up before being connected to an agent<\/li>\n\n\n\n
Operator errors: number not assigned<\/li>\n\n\n\n
No qualification: the user has not set a qualification<\/li>\n\n\n\n
No answer: the number rings without being answered, disconnected or transferred to voicemail within the allotted time.<\/li>\n\n\n\n
You have the option of using the default qualifications.<\/p>\n\n
Contact :<\/p>\n\n
<\/ol>\n\n
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Sales\/RDV<\/li>\n\n\n\n
Not interested<\/li>\n\n\n\n
Do not call back (adds the number to the block list and no further calls will be possible to this number)<\/li>\n<\/ul>\n\n
Unable to contact :<\/p>\n\n
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Wrong number<\/li>\n\n\n\n
Answering machine (message left)<\/li>\n\n\n\n
Answering machine<\/li>\n\n\n\n
Busy\/unavailable<\/li>\n\n\n\n
Radio silence<\/li>\n<\/ul>\n\n
Customized qualifications<\/h2>\n\n
Go to settings<\/h3>\n\n
To access qualification configuration, click on the “Admin” icon at bottom left (1), then on the “Configure Custom Qualifications” button (2).<\/p>\n\n<\/a><\/figure>\n\n
![\"access](\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/1.-Dialer-Personnaliser-qualifications-1024x500.png\")
<\/a><\/figure>\n\n![\"Customize](\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/Dialer-personnalisation-qualifications.png\")
<\/a><\/figure>\n<\/figure>\n","protected":false},"excerpt":{"rendered":"