{"id":7335,"date":"2023-01-25T13:05:33","date_gmt":"2023-01-25T12:05:33","guid":{"rendered":"https:\/\/elegant-margulis.82-165-125-94.plesk.page\/getting-started\/call-logs-and-recordings-access\/"},"modified":"2023-10-29T10:11:13","modified_gmt":"2023-10-29T09:11:13","slug":"call-logs-and-recordings-access","status":"publish","type":"post","link":"https:\/\/help.kavkom.com\/en\/predictive-app\/call-logs-and-recordings-access\/","title":{"rendered":"Call logs and recordings access"},"content":{"rendered":"\n<p>To access this section, click on the Predictive Dialer icon, then on &#8220;Call detail records&#8221;.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><a href=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/acces-predictive-dialer-journal-enregistrements-1024x305.png\" target=\"_blank\" rel=\"noreferrer noopener\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"305\" src=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/acces-predictive-dialer-journal-enregistrements-1024x305.png\" alt=\"acces predictive dialer log recordings\" class=\"wp-image-4417\" style=\"width:840px;height:250px\" srcset=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/acces-predictive-dialer-journal-enregistrements-1024x305.png 1024w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/acces-predictive-dialer-journal-enregistrements-300x89.png 300w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/acces-predictive-dialer-journal-enregistrements-150x45.png 150w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/acces-predictive-dialer-journal-enregistrements-768x229.png 768w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/acces-predictive-dialer-journal-enregistrements-1536x458.png 1536w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/acces-predictive-dialer-journal-enregistrements.png 1913w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Understanding table columns<\/h2>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><a href=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/predictive-dialer-journal-enregistrements-colones-1024x237.png\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" width=\"1024\" height=\"237\" src=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/predictive-dialer-journal-enregistrements-colones-1024x237.png\" alt=\"predictive dialer journal enregistrements colones\" class=\"wp-image-4420\" srcset=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/predictive-dialer-journal-enregistrements-colones-1024x237.png 1024w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/predictive-dialer-journal-enregistrements-colones-300x69.png 300w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/predictive-dialer-journal-enregistrements-colones-150x35.png 150w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/predictive-dialer-journal-enregistrements-colones-768x178.png 768w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/predictive-dialer-journal-enregistrements-colones-1536x355.png 1536w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/predictive-dialer-journal-enregistrements-colones.png 1734w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Caller ID<\/strong> : Number used to make the call<\/li>\n\n\n\n<li><strong>Phone<\/strong>: correspondent&#8217;s phone number<\/li>\n\n\n\n<li><strong>Agent<\/strong>: identifier of the agent connected to the contact<\/li>\n\n\n\n<li><strong>Duration<\/strong>: call duration<\/li>\n\n\n\n<li><strong>Start<\/strong>: start of call<\/li>\n\n\n\n<li><strong>Status<\/strong>: normal_clearing (call completed), unallocated_number (number not assigned), no_answer (no response from prospect), no_user_response (user did not answer).<\/li>\n\n\n\n<li><strong>Recording<\/strong>: listen online or download the recording<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Filter call log results and recordings<\/h2>\n\n\n\n<h4 class=\"wp-block-heading\">Use filters<\/h4>\n\n\n\n<p>You can filter the call log search results:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>To filter, enter your filters and click on &#8220;Apply&#8221;.<\/li>\n\n\n\n<li>Click on &#8220;Reset&#8221; to remove the filters.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"93\" src=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/predictive-dialer-journal-enregistrements-filtrer-1024x93.png\" alt=\"\" class=\"wp-image-4423\" srcset=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/predictive-dialer-journal-enregistrements-filtrer-1024x93.png 1024w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/predictive-dialer-journal-enregistrements-filtrer-300x27.png 300w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/predictive-dialer-journal-enregistrements-filtrer-150x14.png 150w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/predictive-dialer-journal-enregistrements-filtrer-768x70.png 768w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/predictive-dialer-journal-enregistrements-filtrer-1536x140.png 1536w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/predictive-dialer-journal-enregistrements-filtrer.png 1734w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Understanding filters<\/h4>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Phone number<\/strong> : find a number to which a call has been made<\/li>\n\n\n\n<li><strong>Select campaign<\/strong> : search in the selected campaign<\/li>\n\n\n\n<li><strong>Date range<\/strong>: choose a time range for which you want to view the call log.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><a href=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/predictive-dialer-journal-enregistrements-filtres-1024x123.png\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"123\" src=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/predictive-dialer-journal-enregistrements-filtres-1024x123.png\" alt=\"predictive dialer log records filters\" class=\"wp-image-4426\" srcset=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/predictive-dialer-journal-enregistrements-filtres-1024x123.png 1024w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/predictive-dialer-journal-enregistrements-filtres-300x36.png 300w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/predictive-dialer-journal-enregistrements-filtres-150x18.png 150w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/predictive-dialer-journal-enregistrements-filtres-768x92.png 768w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/predictive-dialer-journal-enregistrements-filtres.png 1312w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Find a call record<\/h2>\n\n\n\n<p>You can also retrieve recordings from the campaign manager.\r\nTo do this, click on the &#8220;Predictive Dialer&#8221; icon in the left-hand menu, then on &#8220;Campaigns&#8221;.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><a href=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/predictif-acces-campagnes.png\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"375\" height=\"357\" src=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/predictif-acces-campagnes.png\" alt=\"Go to predictive dialer campaigns\" class=\"wp-image-4462\" style=\"width:281px;height:268px\" srcset=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/predictif-acces-campagnes.png 375w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/predictif-acces-campagnes-300x286.png 300w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/12\/predictif-acces-campagnes-150x143.png 150w\" sizes=\"(max-width: 375px) 100vw, 375px\" \/><\/a><\/figure>\n\n\n\n<p>Then click on &#8220;Search recording&#8221; in the campaign manager.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><a href=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/01\/enregistrements-dappels-predictive-dialer-campagnes-1024x488.png\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"488\" src=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/01\/enregistrements-dappels-predictive-dialer-campagnes-1024x488.png\" alt=\"\" class=\"wp-image-4869\" srcset=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/01\/enregistrements-dappels-predictive-dialer-campagnes-1024x488.png 1024w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/01\/enregistrements-dappels-predictive-dialer-campagnes-300x143.png 300w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/01\/enregistrements-dappels-predictive-dialer-campagnes-150x72.png 150w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/01\/enregistrements-dappels-predictive-dialer-campagnes-768x366.png 768w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/01\/enregistrements-dappels-predictive-dialer-campagnes-1536x732.png 1536w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/01\/enregistrements-dappels-predictive-dialer-campagnes.png 1917w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p>A window opens :<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><a href=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/01\/recherche-enregistrements-dappels-campagnes-predictive-1024x361.png\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"361\" src=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/01\/recherche-enregistrements-dappels-campagnes-predictive-1024x361.png\" alt=\"research call recordings predictive campaigns\" class=\"wp-image-4872\" srcset=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/01\/recherche-enregistrements-dappels-campagnes-predictive-1024x361.png 1024w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/01\/recherche-enregistrements-dappels-campagnes-predictive-300x106.png 300w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/01\/recherche-enregistrements-dappels-campagnes-predictive-150x53.png 150w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/01\/recherche-enregistrements-dappels-campagnes-predictive-768x271.png 768w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/01\/recherche-enregistrements-dappels-campagnes-predictive.png 1140w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Type the phone number and click on &#8220;Search&#8221; to display the records.<\/li>\n\n\n\n<li>Registration information: phone number, campaign and timestamp<\/li>\n\n\n\n<li>Download the record and consult the prospect file.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>To access this section, click on the Predictive Dialer icon, then on &#8220;Call detail records&#8221;. Understanding table columns Filter call log results and recordings Use filters You can filter the call log search results: Understanding filters Find a call record You can also retrieve recordings from the campaign manager. To do this, click on the [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[98],"tags":[],"class_list":["post-7335","post","type-post","status-publish","format-standard","hentry","category-predictive-app"],"_links":{"self":[{"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/posts\/7335","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/comments?post=7335"}],"version-history":[{"count":3,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/posts\/7335\/revisions"}],"predecessor-version":[{"id":7346,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/posts\/7335\/revisions\/7346"}],"wp:attachment":[{"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/media?parent=7335"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/categories?post=7335"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/tags?post=7335"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}