{"id":7327,"date":"2023-01-25T13:09:26","date_gmt":"2023-01-25T12:09:26","guid":{"rendered":"https:\/\/elegant-margulis.82-165-125-94.plesk.page\/getting-started\/create-a-predictive-campaign\/"},"modified":"2023-10-29T10:12:32","modified_gmt":"2023-10-29T09:12:32","slug":"create-a-predictive-campaign","status":"publish","type":"post","link":"https:\/\/help.kavkom.com\/en\/predictive-app\/create-a-predictive-campaign\/","title":{"rendered":"Create a predictive campaign"},"content":{"rendered":"\n \n\n\n\n

To access the predictive campaign manager, click on “Campaigns” in the menu bar.<\/p>\n\n\n\n

\"\"<\/a><\/figure>\n\n\n\n

Click on “Add campaign” and a window will open.<\/p>\n\n\n\n

\"Create<\/a><\/figure>\n\n\n\n

<\/p>\n\n\n\n

Settings from an existing campaign<\/h2>\n\n\n\n

When you open your services, our teams create a campaign template based on your configuration and requirements. We recommend that you use this template to create your campaigns.<\/p>\n\n\n\n

    \n
  1. You can load the settings of an existing campaign by selecting it and clicking on “copy”.<\/li>\n\n\n\n
  2. If necessary, modify the name and description.<\/li>\n\n\n\n
  3. Click on “Next step” until you can click on “Save campaign”.<\/li>\n<\/ol>\n\n\n\n
    \"\"<\/a><\/figure>\n\n\n\n

    Create a campaign with new parameters<\/h2>\n\n\n\n

    General<\/h3>\n\n\n\n
    \"\"<\/a><\/figure>\n\n\n\n
      \n
    1. Enter the campaign name,<\/li>\n\n\n\n
    2. Enter the name that will be displayed on the prospect’s phone when the call is made,<\/li>\n\n\n\n
    3. Select the telephone number used to make calls<\/li>\n\n\n\n
    4. Then click on “Next step”.<\/li>\n<\/ol>\n\n\n\n

      Limits<\/h3>\n\n\n\n
      \"\"<\/a><\/figure>\n\n\n\n
        \n
      1. Limit hours: Activate this option to limit calls to a certain time slot, setting the start and end of the call limit.<\/li>\n\n\n\n
      2. Restrict to : activate this option to restrict the campaign to certain users. The campaign will be invisible to unselected users.<\/li>\n\n\n\n
      3. Then click on “Next step”.<\/li>\n<\/ol>\n\n\n\n

        Options<\/h3>\n\n\n\n
        \"\"<\/a><\/figure>\n\n\n\n
          \n
        1. Campaign default module : select the CRM module to which leads will be sent from the predictive. Selecting nothing allows you to choose the module when sending.<\/li>\n\n\n\n
        2. Override : number of numbers dialed simultaneously by agents <\/li>\n\n\n\n
        3. Wait for agent : select the time between two conversations<\/li>\n\n\n\n
        4. Turn on “Record” to enable call recording<\/li>\n\n\n\n
        5. Activate “Answering Machine Detection” to avoid answering machines<\/li>\n\n\n\n
        6. Finalize creation by clicking on “Register campaign”.<\/li>\n<\/ol>\n\n\n\n

          Your campaign is now created. To find out how to add leads to your campaign, go to the article “Adding leads to a predictive campaign”.<\/p>\n","protected":false},"excerpt":{"rendered":"

          To access the predictive campaign manager, click on “Campaigns” in the menu bar. Click on “Add campaign” and a window will open. Settings from an existing campaign When you open your services, our teams create a campaign template based on your configuration and requirements. We recommend that you use this template to create your campaigns. […]<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[98],"tags":[],"class_list":["post-7327","post","type-post","status-publish","format-standard","hentry","category-predictive-app"],"_links":{"self":[{"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/posts\/7327","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/comments?post=7327"}],"version-history":[{"count":2,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/posts\/7327\/revisions"}],"predecessor-version":[{"id":7349,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/posts\/7327\/revisions\/7349"}],"wp:attachment":[{"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/media?parent=7327"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/categories?post=7327"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/tags?post=7327"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}