{"id":7323,"date":"2023-01-25T13:11:00","date_gmt":"2023-01-25T12:11:00","guid":{"rendered":"https:\/\/elegant-margulis.82-165-125-94.plesk.page\/getting-started\/predictive-dialer-user-management\/"},"modified":"2023-10-29T10:12:25","modified_gmt":"2023-10-29T09:12:25","slug":"predictive-dialer-user-management","status":"publish","type":"post","link":"https:\/\/help.kavkom.com\/en\/predictive-app\/predictive-dialer-user-management\/","title":{"rendered":"Predictive dialer user management"},"content":{"rendered":"\n

In this menu, you can manage users, account parameters, connection parameters, arguments and set up the directory for transfers.<\/p>\n\n\n\n

<\/h2>\n\n\n\n \n\n\n\n

Detailed guide to predictive user settings<\/h2>\n\n\n\n

To access the “Predictive users” section, simply click on the “Advanced settings” icon.<\/p>\n\n\n\n

Predictive users are created automatically when you register. If you wish to change the number of users, go to your Kavkom customer area and change the number of users.<\/p>\n\n\n\n

\"predictive<\/a><\/figure>\n\n\n\n
    \n
  1. Account settings<\/li>\n\n\n\n
  2. Voice connection settings (webphone or SIP)<\/li>\n\n\n\n
  3. View recent calls<\/li>\n\n\n\n
  4. Configuring the sales pitch (scripts)<\/li>\n\n\n\n
  5. Configure phone book (for call transfers)<\/li>\n\n\n\n
  6. View agent call recordings<\/li>\n\n\n\n
  7. Time zone settings<\/li>\n\n\n\n
  8. Agent’s music-on-hold settings<\/li>\n<\/ol>\n\n\n\n

    Accounts<\/h3>\n\n\n\n
    \"predictive<\/a><\/figure>\n\n\n\n
      \n
    1. Name: User name<\/li>\n\n\n\n
    2. Login : login information<\/li>\n\n\n\n
    3. Email: user’s email<\/li>\n\n\n\n
    4. Post URL: post URL setting<\/li>\n\n\n\n
    5. Caller ID name: Name displayed when calls are made<\/li>\n\n\n\n
    6. Caller ID number : Phone number used for manual calls<\/li>\n\n\n\n
    7. PBX user : Assign the predictive user to an APP user.<\/li>\n<\/ol>\n\n\n\n

      Voice connection<\/h3>\n\n\n\n

      For calls, each user has the option of using :<\/p>\n\n\n\n