{"id":7262,"date":"2022-05-18T10:55:51","date_gmt":"2022-05-18T08:55:51","guid":{"rendered":"https:\/\/elegant-margulis.82-165-125-94.plesk.page\/getting-started\/operator-panel\/"},"modified":"2026-09-22T10:01:39","modified_gmt":"2026-09-22T08:01:39","slug":"operator-panel","status":"publish","type":"post","link":"https:\/\/help.kavkom.com\/en\/business-telephony\/operator-panel\/","title":{"rendered":"Monitoring – Telephone System"},"content":{"rendered":"\n

The Kavkom telephone system provides full real-time visibility and control, including two-way listening, prompting or coaching, the ability to communicate with the caller without the employee hearing it, and the option to join the conversation in conference mode.<\/p>\n\n

Access the Phone Directory<\/h2>\n\n

To access it, click “Phone Fleet” in the top menu. <\/p>\n\n

\"Access<\/a><\/figure>\n\n

Tools<\/h2>\n\n
    \n
  1. Automatic Refresh (check this box to enable real-time updates) and Show only active items or all items, including inactive ones.<\/li>\n\n\n\n
  2. Display the roles of users in one or more groups (see the article “User Groups<\/a>“).<\/li>\n\n\n\n
  3. Positions<\/li>\n<\/ol>\n\n
    \"Tools<\/a><\/figure>\n\n

    Item Thumbnails<\/h2>\n\n

    Here is the information displayed on a job listing:<\/p>\n\n

      \n
    1. User Information (Name and Extension Number)<\/li>\n\n\n\n
    2. Call type (incoming, outgoing, local)<\/li>\n\n\n\n
    3. Call duration<\/li>\n\n\n\n
    4. Caller identification (phone number or extension)<\/li>\n\n\n\n
    5. Monitoring actions (see below)<\/li>\n<\/ol>\n\n
      \"Details<\/a><\/figure>\n\n

      Supervisory Activities<\/h2>\n\n

      Open your Webphone or the Kavkom Phone app. If you don’t have a Kavkom line, you can get one for free to take advantage of the monitoring features by contacting our technical support.<\/p>\n\n

      To listen in on the call discreetly, click the “headphones” icon; you’ll then receive a call that you can answer to listen in.<\/p>\n\n

      \"Advanced<\/a><\/figure>\n\n

      Next, press the following keys:<\/p>\n\n