{"id":7241,"date":"2022-05-22T13:53:26","date_gmt":"2022-05-22T11:53:26","guid":{"rendered":"https:\/\/elegant-margulis.82-165-125-94.plesk.page\/getting-started\/call-logs-recordings\/"},"modified":"2025-09-01T17:41:06","modified_gmt":"2025-09-01T15:41:06","slug":"call-logs-recordings","status":"publish","type":"post","link":"https:\/\/help.kavkom.com\/en\/business-telephony\/call-logs-recordings\/","title":{"rendered":"Call log &amp; recordings"},"content":{"rendered":"\n<p>All calls are recorded and available to listen to and download from the online platform.<\/p>\n\n<p>To access this section, click on the PBX icon, then on<a href=\"https:\/\/app.kavkom.com\/pbx\/call-detail-records\" target=\"_blank\" rel=\"noopener\">&#8220;Call log &amp; recordings<\/a>&#8220;.<\/p>\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><a href=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/acces-journal-scaled.jpg\" target=\"_blank\" rel=\"Acc&#xE9;der au journal d&#x2019;appels &amp; enregistrements noreferrer noopener\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"244\" src=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/acces-journal-1024x244.jpg\" alt=\"Access call log &amp;amp; recordings\" class=\"wp-image-2669\" style=\"width:768px;height:183px\" srcset=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/acces-journal-1024x244.jpg 1024w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/acces-journal-300x71.jpg 300w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/acces-journal-150x36.jpg 150w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/acces-journal-768x183.jpg 768w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/acces-journal-1536x365.jpg 1536w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/acces-journal-2048x487.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n<p><\/p>\n\n<p><\/p>\n\n<h2 class=\"wp-block-heading\">Understanding table columns  <\/h2>\n\n<p><\/p>\n\n<figure class=\"wp-block-image aligncenter size-large\"><a href=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/Colonne-tableau-journal-dappel-1024x62.jpg\" target=\"_blank\" rel=\"Colonne tableau journal d&#039;appel noreferrer noopener\"><img decoding=\"async\" width=\"1024\" height=\"62\" src=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/Colonne-tableau-journal-dappel-1024x62.jpg\" alt=\"Call log table column\" class=\"wp-image-2672\" srcset=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/Colonne-tableau-journal-dappel-1024x62.jpg 1024w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/Colonne-tableau-journal-dappel-300x18.jpg 300w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/Colonne-tableau-journal-dappel-150x9.jpg 150w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/Colonne-tableau-journal-dappel-768x46.jpg 768w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/Colonne-tableau-journal-dappel-1536x92.jpg 1536w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/Colonne-tableau-journal-dappel-2048x123.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n<p><\/p>\n\n<p><\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Direction:<\/strong> indicates whether the call is incoming, outgoing or local  <\/li>\n\n\n\n<li><strong>Number name<\/strong><\/li>\n\n\n\n<li><strong>Source:<\/strong> call originating number  <\/li>\n\n\n\n<li><strong style=\"color: initial; font-family: -apple-system, BlinkMacSystemFont, \" segoe=\"\" ui=\"\" roboto=\"\" oxygen-sans=\"\" ubuntu=\"\" cantarell=\"\" neue=\"\" sans-serif=\"\">Destination :<\/strong><span style=\"color: initial; font-family: -apple-system, BlinkMacSystemFont, \" segoe=\"\" ui=\"\" roboto=\"\" oxygen-sans=\"\" ubuntu=\"\" cantarell=\"\" neue=\"\" sans-serif=\"\"> call destination number <\/span> <\/li>\n\n\n\n<li><strong>Recording:<\/strong> the green button lets you listen to the recording online, and the orange button downloads it to your computer.<\/li>\n\n\n\n<li><strong>Start:<\/strong> call start date  <\/li>\n\n\n\n<li><strong>Duration<\/strong><\/li>\n\n\n\n<li><strong style=\"color: initial; font-family: -apple-system, BlinkMacSystemFont, \" segoe=\"\" ui=\"\" roboto=\"\" oxygen-sans=\"\" ubuntu=\"\" cantarell=\"\" neue=\"\" sans-serif=\"\">Status :<\/strong><span style=\"color: initial; font-family: -apple-system, BlinkMacSystemFont, \" segoe=\"\" ui=\"\" roboto=\"\" oxygen-sans=\"\" ubuntu=\"\" cantarell=\"\" neue=\"\" sans-serif=\"\"> <span style=\"color: initial; font-family: -apple-system, BlinkMacSystemFont, \" segoe=\"\" ui=\"\" roboto=\"\" oxygen-sans=\"\" ubuntu=\"\" cantarell=\"\" neue=\"\" sans-serif=\"\">answered, missed, voicemail, cancelled, failed <\/span> <\/span> <\/li>\n<\/ul>\n\n<p><\/p>\n\n<p class=\"warningbox\"><strong>Note<\/strong><br\/>Call recordings are stored and available for listening and downloading for 6 months.  <\/p>\n\n<p><\/p>\n\n<p><\/p>\n\n<h2 class=\"wp-block-heading\">Filter log results  <\/h2>\n\n<h3 class=\"wp-block-heading\">Using filters  <\/h3>\n\n<p>You can filter the call log search results:  <\/p>\n\n<ol class=\"wp-block-list\">\n<li>To filter, enter your filters and click on &#8220;Apply&#8221;.<\/li>\n\n\n\n<li>Click on &#8220;Reset&#8221; to remove filters<\/li>\n\n\n\n<li>To see more filters, click on &#8220;Advanced settings&#8221;.<\/li>\n<\/ol>\n\n<p><\/p>\n\n<figure class=\"wp-block-image aligncenter size-large\"><a href=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/utiliser-les-filtress-scaled.jpg\" target=\"_blank\" rel=\"Utiliser les filtres noopener\"><img decoding=\"async\" width=\"1024\" height=\"194\" src=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/utiliser-les-filtress-1024x194.jpg\" alt=\"Using filters\" class=\"wp-image-2678\" srcset=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/utiliser-les-filtress-1024x194.jpg 1024w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/utiliser-les-filtress-300x57.jpg 300w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/utiliser-les-filtress-150x28.jpg 150w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/utiliser-les-filtress-768x145.jpg 768w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/utiliser-les-filtress-1536x290.jpg 1536w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/utiliser-les-filtress-2048x387.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n<p><\/p>\n\n<p><\/p>\n\n<h3 class=\"wp-block-heading\">Understanding filters  <\/h3>\n\n<ul class=\"wp-block-list\">\n<li><strong>Status<\/strong>: filter by call status<span style=\"color: initial; font-family: -apple-system, BlinkMacSystemFont, \" segoe=\"\" ui=\"\" roboto=\"\" oxygen-sans=\"\" ubuntu=\"\" cantarell=\"\" neue=\"\" sans-serif=\"\">&#8220;answered, missed, voicemail, canceled, failed<\/span>&#8220;.  <\/li>\n\n\n\n<li><strong>Direction<\/strong>: filter according to whether it&#8217;s an outgoing, incoming or local call<\/li>\n\n\n\n<li><strong>Date<\/strong>: choose a time slot for which you want to view the call log  <\/li>\n\n\n\n<li><strong>Extension<\/strong>: filter according to the extension that made the call  <\/li>\n\n\n\n<li><strong>Duration<\/strong>: add the time interval of the calls you want to see<\/li>\n\n\n\n<li><strong>Recording: <\/strong>whether or not the call has been<strong> <\/strong>recorded  <\/li>\n\n\n\n<li><strong>Destination<\/strong>: find a number to which a call has been made  <\/li>\n\n\n\n<li><strong>Caller destination<\/strong>: filter according to the country to which the call was made  <\/li>\n\n\n\n<li><strong>Source<\/strong>: find a number that has made a call  <\/li>\n\n\n\n<li><strong>Number name<\/strong>: filter by the name associated with the number  <\/li>\n<\/ul>\n\n<p><\/p>\n\n<figure class=\"wp-block-image aligncenter size-large\"><a href=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/Screen-Shot-2022-06-14-at-12.04.57-1024x159.png\" target=\"_blank\" rel=\"Comprendre les filtres noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"159\" src=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/Screen-Shot-2022-06-14-at-12.04.57-1024x159.png\" alt=\"Understanding filters\" class=\"wp-image-2681\" srcset=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/Screen-Shot-2022-06-14-at-12.04.57-1024x159.png 1024w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/Screen-Shot-2022-06-14-at-12.04.57-300x46.png 300w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/Screen-Shot-2022-06-14-at-12.04.57-150x23.png 150w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/Screen-Shot-2022-06-14-at-12.04.57-768x119.png 768w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/Screen-Shot-2022-06-14-at-12.04.57-1536x238.png 1536w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/Screen-Shot-2022-06-14-at-12.04.57-2048x317.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n<p><\/p>\n\n<p><\/p>\n\n<h2 class=\"wp-block-heading\">Download call history<\/h2>\n\n<p>Export your calls by clicking on : &#8220;Export to CSV&#8221; or &#8220;Export PDF&#8221;.  <\/p>\n\n<p>Export with filters applied.  <\/p>\n\n<p>If you want to export the entire call log, make sure no filters are applied. To do this, you can &#8220;Reset&#8221; the filters.  <\/p>\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><a href=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/Screen-Shot-2022-06-14-at-12.08.50.png\" target=\"_blank\" rel=\"Exporter le journal noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"938\" height=\"82\" src=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/Screen-Shot-2022-06-14-at-12.08.50.png\" alt=\"Export log\" class=\"wp-image-2684\" style=\"width:840px;height:73px\" srcset=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/Screen-Shot-2022-06-14-at-12.08.50.png 938w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/Screen-Shot-2022-06-14-at-12.08.50-300x26.png 300w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/Screen-Shot-2022-06-14-at-12.08.50-150x13.png 150w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/Screen-Shot-2022-06-14-at-12.08.50-768x67.png 768w\" sizes=\"(max-width: 938px) 100vw, 938px\" \/><\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>All calls are recorded and available to listen to and download from the online platform. To access this section, click on the PBX icon, then on&#8220;Call log &amp; recordings&#8220;. Understanding table columns NoteCall recordings are stored and available for listening and downloading for 6 months. Filter log results Using filters You can filter the call [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[96],"tags":[],"class_list":["post-7241","post","type-post","status-publish","format-standard","hentry","category-business-telephony"],"_links":{"self":[{"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/posts\/7241","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/comments?post=7241"}],"version-history":[{"count":5,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/posts\/7241\/revisions"}],"predecessor-version":[{"id":8557,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/posts\/7241\/revisions\/8557"}],"wp:attachment":[{"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/media?parent=7241"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/categories?post=7241"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/tags?post=7241"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}