{"id":7231,"date":"2022-05-25T15:34:33","date_gmt":"2022-05-25T13:34:33","guid":{"rendered":"https:\/\/elegant-margulis.82-165-125-94.plesk.page\/getting-started\/create-an-interactive-voice-server-ivr\/"},"modified":"2025-09-01T17:37:19","modified_gmt":"2025-09-01T15:37:19","slug":"create-an-interactive-voice-server-ivr","status":"publish","type":"post","link":"https:\/\/help.kavkom.com\/en\/business-telephony\/create-an-interactive-voice-server-ivr\/","title":{"rendered":"Create an interactive voice server (IVR)"},"content":{"rendered":"\n<p><\/p>\n\n<p class=\"infobox\">An IVR is an interactive voice server. It&#8217;s a &#8220;voice robot&#8221; that greets callers and asks them to press a key on its keypad to be directed to the chosen destination.<br\/>For example: &#8220;press 1 for sales, press 2 for technical&#8221;. <\/p>\n\n<h2 class=\"wp-block-heading\">Access the IVR menu<\/h2>\n\n<p>To access the section for creating a voice server :  <\/p>\n\n<ol class=\"wp-block-list\">\n<li>Click on the applications icon  <\/li>\n\n\n\n<li>Click on &#8220;Applications  <\/li>\n\n\n\n<li>Click on &#8220;IVR menu  <\/li>\n<\/ol>\n\n<p><\/p>\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><a href=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/Acces-SVI-scaled.jpg\" target=\"_blank\" rel=\"Acces menu SVI noopener\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"460\" src=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/Acces-SVI-1024x460.jpg\" alt=\"IVR menu access\" class=\"wp-image-2757\" srcset=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/Acces-SVI-1024x460.jpg 1024w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/Acces-SVI-300x135.jpg 300w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/Acces-SVI-150x67.jpg 150w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/Acces-SVI-768x345.jpg 768w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/Acces-SVI-1536x690.jpg 1536w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/Acces-SVI-2048x919.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n<p><\/p>\n\n<p><\/p>\n\n<p><\/p>\n\n<h2 class=\"wp-block-heading\">Configuring an interactive voice server<\/h2>\n\n<p>Once in the &#8220;IVR menu&#8221; section, click on &#8220;Add an IVR menu&#8221;.<\/p>\n\n<h3 class=\"wp-block-heading\">Main configurations  <\/h3>\n\n<p>Then fill in the fields to configure your IVR menu:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Name<\/strong>: indicate the name of the IVR<\/li>\n\n\n\n<li><strong>Extension<\/strong>: automatically generated and cannot be modified<\/li>\n\n\n\n<li><strong>Long announcement <\/strong>: select the voice server greeting announcement (see<a href=\"https:\/\/help.kavkom.com\/en\/business-telephony\/import-customized-announcement\/\">&#8220;Import personalized announcements<\/a>&#8220;)<\/li>\n\n\n\n<li><strong>Exit action<\/strong>: choose the action that will be triggered once the voice server is finished. For example, you can restart the IVR or ring an extension.   <\/li>\n<\/ul>\n\n<p><\/p>\n\n<p><\/p>\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><a href=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/Screen-Shot-2022-06-20-at-12.43.03-1024x212.png\" target=\"_blank\" rel=\"Configurations principales noreferrer noopener\"><img decoding=\"async\" width=\"1024\" height=\"212\" src=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/Screen-Shot-2022-06-20-at-12.43.03-1024x212.png\" alt=\"Main configurations  \" class=\"wp-image-2762\" srcset=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/Screen-Shot-2022-06-20-at-12.43.03-1024x212.png 1024w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/Screen-Shot-2022-06-20-at-12.43.03-300x62.png 300w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/Screen-Shot-2022-06-20-at-12.43.03-150x31.png 150w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/Screen-Shot-2022-06-20-at-12.43.03-768x159.png 768w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/Screen-Shot-2022-06-20-at-12.43.03-1536x317.png 1536w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/Screen-Shot-2022-06-20-at-12.43.03.png 2032w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n<p><\/p>\n\n<p><\/p>\n\n<h3 class=\"wp-block-heading\">Define IVR menu buttons  <\/h3>\n\n<ul class=\"wp-block-list\">\n<li><strong>Option<\/strong>: digit or number to be entered on keyboard to select option<\/li>\n\n\n\n<li><strong>Destination<\/strong>: action triggered when the person chooses this option  <\/li>\n\n\n\n<li><strong>Order<\/strong><\/li>\n\n\n\n<li><strong>Description<\/strong><\/li>\n\n\n\n<li><strong>Add<\/strong>: add a line to create a new option<\/li>\n<\/ul>\n\n<figure class=\"wp-block-image aligncenter size-large\"><a href=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2024\/02\/Kavkom-SVI-options-1024x438.png\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" width=\"1024\" height=\"438\" src=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2024\/02\/Kavkom-SVI-options-1024x438.png\" alt=\"\" class=\"wp-image-7584\" srcset=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2024\/02\/Kavkom-SVI-options-1024x438.png 1024w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2024\/02\/Kavkom-SVI-options-300x128.png 300w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2024\/02\/Kavkom-SVI-options-150x64.png 150w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2024\/02\/Kavkom-SVI-options-768x329.png 768w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2024\/02\/Kavkom-SVI-options.png 1238w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n<p><\/p>\n\n<p><\/p>\n\n<h3 class=\"wp-block-heading\">Other configuration options  <\/h3>\n\n<ul class=\"wp-block-list\">\n<li><strong>Timeout<\/strong>: shuts down IVR after X milliseconds<\/li>\n\n\n\n<li><strong>Tone<\/strong>: choose the sound or announcement to be played when transferring to the destination<\/li>\n\n\n\n<li><strong>Number prefix<\/strong>: display an indication that will be shown on the destination station(s) in front of the caller&#8217;s number.<\/li>\n\n\n\n<li><strong>Enabled<\/strong>: activate or deactivate this IVR<\/li>\n\n\n\n<li><strong>Direct line<\/strong>: define whether callers can dial directly to registered extensions<\/li>\n<\/ul>\n\n<p><\/p>\n\n<figure class=\"wp-block-image size-large is-resized\"><a href=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/Screen-Shot-2022-06-20-at-12.44.16-1024x315.png\" target=\"_blank\" rel=\"Autres options noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"315\" src=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/Screen-Shot-2022-06-20-at-12.44.16-1024x315.png\" alt=\"Other options  \" class=\"wp-image-2768\" srcset=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/Screen-Shot-2022-06-20-at-12.44.16-1024x315.png 1024w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/Screen-Shot-2022-06-20-at-12.44.16-300x92.png 300w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/Screen-Shot-2022-06-20-at-12.44.16-150x46.png 150w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/Screen-Shot-2022-06-20-at-12.44.16-768x236.png 768w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/Screen-Shot-2022-06-20-at-12.44.16-1536x472.png 1536w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2022\/06\/Screen-Shot-2022-06-20-at-12.44.16.png 2022w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n<p>Once your IVR has been created, you can direct calls from one or more numbers to this IVR. To do this, consult the article<a href=\"https:\/\/help.kavkom.com\/en\/business-telephony\/set-your-numbers\/\">&#8220;Set up your numbers<\/a>&#8220;. <\/p>\n\n<p>As the IVR is now present as an extension, you can also define it as an action from any other extension (ring group, another IVR, time condition&#8230;). The possibilities are almost endless. For example, to create a multi-level IVR, or other complex routing.  <\/p>\n","protected":false},"excerpt":{"rendered":"<p>An IVR is an interactive voice server. It&#8217;s a &#8220;voice robot&#8221; that greets callers and asks them to press a key on its keypad to be directed to the chosen destination.For example: &#8220;press 1 for sales, press 2 for technical&#8221;. Access the IVR menu To access the section for creating a voice server : Configuring [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[96],"tags":[],"class_list":["post-7231","post","type-post","status-publish","format-standard","hentry","category-business-telephony"],"_links":{"self":[{"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/posts\/7231","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/comments?post=7231"}],"version-history":[{"count":6,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/posts\/7231\/revisions"}],"predecessor-version":[{"id":8254,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/posts\/7231\/revisions\/8254"}],"wp:attachment":[{"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/media?parent=7231"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/categories?post=7231"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/tags?post=7231"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}