{"id":5676,"date":"2023-07-05T14:01:01","date_gmt":"2023-07-05T12:01:01","guid":{"rendered":"https:\/\/elegant-margulis.82-165-125-94.plesk.page\/technical-documentation\/getting-started\/configure-and-use-the-kavkom-ios-application\/"},"modified":"2023-07-10T21:47:52","modified_gmt":"2023-07-10T19:47:52","slug":"kavkom-android-application","status":"publish","type":"post","link":"https:\/\/help.kavkom.com\/en\/downloads\/kavkom-phone\/kavkom-android-application\/","title":{"rendered":"Configure and use the Kavkom Android app"},"content":{"rendered":"\n<p>Once you&#8217;ve <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.kavkom.phone\" target=\"_blank\" rel=\"noreferrer noopener\">downloaded and installed the Kavkom for Android application from the Play Store<\/a>, the next step is to ensure that your settings and authorizations are correctly configured to use Kavkom in the best possible conditions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Configure the Kavkom application on Android<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Authorize access to Kavkom<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Log in with your Kavkom account login details and choose your display language.<\/li>\n\n\n\n<li>You&#8217;ll then see permissions windows asking for authorizations to record audio content and make and manage phone calls in order to configure your application.<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<figure class=\"wp-block-gallery aligncenter has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-medium\"><a href=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-sign-in-146x300.jpg\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" width=\"146\" height=\"300\" data-id=\"5757\" src=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-sign-in-146x300.jpg\" alt=\"Log in to your Kavkom account on the Kavkom Android app\" class=\"wp-image-5757\" srcset=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-sign-in-146x300.jpg 146w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-sign-in-498x1024.jpg 498w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-sign-in-73x150.jpg 73w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-sign-in.jpg 506w\" sizes=\"(max-width: 146px) 100vw, 146px\" \/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image size-medium\"><a href=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-language-146x300.jpg\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" width=\"146\" height=\"300\" data-id=\"5772\" src=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-language-146x300.jpg\" alt=\"Select your language on the Kavkom Android app\" class=\"wp-image-5772\" srcset=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-language-146x300.jpg 146w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-language-498x1024.jpg 498w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-language-73x150.jpg 73w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-language.jpg 506w\" sizes=\"(max-width: 146px) 100vw, 146px\" \/><\/a><\/figure>\n<\/figure>\n<\/div>\n<\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Microphone acces<\/h4>\n\n\n\n<p>Kavkom requires access to your microphone. To do so, tap on &#8216;Allow&#8217;.<\/p>\n\n\n\n<p><strong>Note<\/strong> : In Kavkom, you can choose to activate or deactivate the call recording function on each of your lines, but it is important to allow your phone to activate this function before deciding to activate or deactivate it on each of your lines.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><a href=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-microphone-authorization-498x1024.jpg\" target=\"_blank\" rel=\"noreferrer noopener\"><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-microphone-authorization-498x1024.jpg\" alt=\"Allow Kavkom Phone to acces to microphone\" class=\"wp-image-5760\" width=\"249\" height=\"512\" srcset=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-microphone-authorization-498x1024.jpg 498w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-microphone-authorization-146x300.jpg 146w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-microphone-authorization-73x150.jpg 73w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-microphone-authorization.jpg 506w\" sizes=\"(max-width: 249px) 100vw, 249px\" \/><\/a><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Phone calls acces<\/h4>\n\n\n\n<p>Phone authorization is required to make and receive calls in the Kavkom application if you&#8217;re running Android 12 or higher.<\/p>\n\n\n\n<p>To do so, tap on &#8216;Allow&#8217;.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><a href=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-phone-authorization-498x1024.jpg\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-phone-authorization-498x1024.jpg\" alt=\"Allow Kavkom Phone to acces to manage phone calls\" class=\"wp-image-5763\" width=\"249\" height=\"512\" srcset=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-phone-authorization-498x1024.jpg 498w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-phone-authorization-146x300.jpg 146w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-phone-authorization-73x150.jpg 73w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-phone-authorization.jpg 506w\" sizes=\"(max-width: 249px) 100vw, 249px\" \/><\/a><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Background execution &#8211; Depending on model<\/h4>\n\n\n\n<p>Kavkom needs access to run in the background. This will enable you to stay connected and receive calls and notifications even when you&#8217;re not in the application.<\/p>\n\n\n\n<p>On some smartphones, it is necessary to manually authorize access. To do this, go to the application&#8217;s settings, and authorize the application&#8217;s activity in the background.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><a href=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-allow-background-activity-498x1024.jpg\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-allow-background-activity-498x1024.jpg\" alt=\"Allow Kavkom Phone to use battery in background on Android\" class=\"wp-image-5769\" width=\"249\" height=\"512\" srcset=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-allow-background-activity-498x1024.jpg 498w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-allow-background-activity-146x300.jpg 146w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-allow-background-activity-73x150.jpg 73w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-allow-background-activity.jpg 506w\" sizes=\"(max-width: 249px) 100vw, 249px\" \/><\/a><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Foreground view &#8211; Depending on model<\/h4>\n\n\n\n<p>Allowing foreground view allows the application to be displayed when the smartphone is locked or you are using another application. This improves visibility of incoming calls.<\/p>\n\n\n\n<p>On some smartphones, it is necessary to manually authorize the foreground view. To do this, go to the application settings, and authorize the application to be displayed in the foreground.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><a href=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-allow-appear-on-top-498x1024.jpg\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-allow-appear-on-top-498x1024.jpg\" alt=\"Allow Kavkom Phone to appear on top on Android\" class=\"wp-image-5766\" width=\"249\" height=\"512\" srcset=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-allow-appear-on-top-498x1024.jpg 498w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-allow-appear-on-top-146x300.jpg 146w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-allow-appear-on-top-73x150.jpg 73w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-allow-appear-on-top.jpg 506w\" sizes=\"(max-width: 249px) 100vw, 249px\" \/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Application settings<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">My account<\/h4>\n\n\n\n<p>The &#8220;My account&#8221; menu in the Kavkom application allows you to view your line extension, change the application language and change your Kavkom user account password.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><a href=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-settings-my-account-498x1024.jpg\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-settings-my-account-498x1024.jpg\" alt=\"My account menu in the Kavkom application for Android\" class=\"wp-image-5703\" width=\"249\" height=\"512\" srcset=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-settings-my-account-498x1024.jpg 498w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-settings-my-account-146x300.jpg 146w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-settings-my-account-73x150.jpg 73w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-settings-my-account.jpg 506w\" sizes=\"(max-width: 249px) 100vw, 249px\" \/><\/a><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Sound and Devices<\/h4>\n\n\n\n<p>In this menu, you can change the ringtone for sound notifications.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><a href=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-settings-sound-and-devices-498x1024.jpg\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-settings-sound-and-devices-498x1024.jpg\" alt=\"Sound and device settings in the Kavkom application for Android\" class=\"wp-image-5706\" width=\"249\" height=\"512\" srcset=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-settings-sound-and-devices-498x1024.jpg 498w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-settings-sound-and-devices-146x300.jpg 146w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-settings-sound-and-devices-73x150.jpg 73w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-settings-sound-and-devices.jpg 506w\" sizes=\"(max-width: 249px) 100vw, 249px\" \/><\/a><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Call preferences<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Auto reject during call<\/strong> : lets you redirect incoming calls when you&#8217;re already on a call.<\/li>\n\n\n\n<li><strong>Auto Click2Call<\/strong> : when using an integration or extension with Kavkom&#8217;s Click2Call functionality, allows the call to be launched without having to validate it.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><a href=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-settings-call-preferences-1-498x1024.jpg\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-settings-call-preferences-1-498x1024.jpg\" alt=\"Call preferences in the Kavkom application for Android\" class=\"wp-image-5712\" width=\"249\" height=\"512\" srcset=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-settings-call-preferences-1-498x1024.jpg 498w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-settings-call-preferences-1-146x300.jpg 146w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-settings-call-preferences-1-73x150.jpg 73w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-settings-call-preferences-1.jpg 506w\" sizes=\"(max-width: 249px) 100vw, 249px\" \/><\/a><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Integration<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Search prospects during call<\/strong> : when an integration is installed, displays contact information when receiving or making calls.<\/li>\n\n\n\n<li><strong>Search leads in Kavkom CRM exclusively<\/strong> : displays contact information based on the Kavkom CRM database only, even if another integration is installed.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><a href=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-settings-integration-498x1024.jpg\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-settings-integration-498x1024.jpg\" alt=\"Settings integration in the Kavkom application for Android\" class=\"wp-image-5715\" width=\"249\" height=\"512\" srcset=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-settings-integration-498x1024.jpg 498w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-settings-integration-146x300.jpg 146w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-settings-integration-73x150.jpg 73w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-settings-integration.jpg 506w\" sizes=\"(max-width: 249px) 100vw, 249px\" \/><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">How to use the Kavkom Android application<\/h2>\n\n\n\n<p>Navigating the Kavkom app on Android is easy. When you first log in to the app, your default screen is the dial pad where you can make outgoing calls.<\/p>\n\n\n\n<p>Above the numeric keypad, you can toggle between your different numbers to choose the one you wish to display to your callers for future calls.<\/p>\n\n\n\n<p>The &#8220;enter a number&#8221; box lets you select the country to which you&#8217;d like to make a call, without having to enter the area code. You can type in a number using the numeric keypad, or paste it from the clipboard.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><a href=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-dial-pad-498x1024.jpg\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-dial-pad-498x1024.jpg\" alt=\"Kavkom Phone dial pad on Android\" class=\"wp-image-5718\" width=\"249\" height=\"512\" srcset=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-dial-pad-498x1024.jpg 498w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-dial-pad-146x300.jpg 146w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-dial-pad-73x150.jpg 73w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-dial-pad.jpg 506w\" sizes=\"(max-width: 249px) 100vw, 249px\" \/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">In-call view<\/h3>\n\n\n\n<p>During a call, here are the keys and their corresponding functions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Silence : mute microphone<\/li>\n\n\n\n<li>Keyboard : display numeric keypad<\/li>\n\n\n\n<li>Add : invite a participant<\/li>\n\n\n\n<li>Transfer : transfer the call to a teammate or an external number<\/li>\n\n\n\n<li>On hold : put the correspondent on hold<\/li>\n\n\n\n<li>Audio : Activate or deactivate the loudspeaker<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><a href=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-in-call-view.gif\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-in-call-view.gif\" alt=\"In call view of Kavkom Phone Android App\" class=\"wp-image-5776\" width=\"240\" height=\"494\"\/><\/a><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Caller information display<\/h4>\n\n\n\n<p>By activating the contact search with an integration or the Kavkom CRM, the contact&#8217;s record appears with his or her information on an incoming or outgoing call. You can then either quickly access the corresponding record in your CRM with a single click, or create a contact there.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><a href=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-identification-appelant.gif\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"234\" height=\"480\" src=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-identification-appelant.gif\" alt=\"Caller identification on Kavkom Phone on Android\" class=\"wp-image-5323\"\/><\/a><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Transfer a call<\/h4>\n\n\n\n<p>Transfer your calls directly to an internal colleague or to an external line. Scroll through your contacts or use the search bar to find the right person, or enter the destination phone number.<\/p>\n\n\n\n<p>Then tap on :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&#8220;Transfer now&#8221; to make a direct transfer<\/li>\n\n\n\n<li>&#8220;Call first&#8221; to talk to the transfer recipient before confirming the transfer.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><a href=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-call-transfer.gif\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-call-transfer.gif\" alt=\"Transfer a call with Kavkom Phone on Android\" class=\"wp-image-5727\" width=\"240\" height=\"494\"\/><\/a><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Numeric keypad<\/h4>\n\n\n\n<p>To display the keypad during a call to perform an action (e.g. to dial a number in an IVR menu, or when you need to enter a pin code), press the &#8220;Keypad&#8221; key. Tap on the cross at top right to close it.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><a href=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-dial-pad-during-call-1.gif\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-dial-pad-during-call-1.gif\" alt=\"Display the numeric keypad during a call with Kavkom Phone on Android\" class=\"wp-image-5730\" width=\"240\" height=\"494\"\/><\/a><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Invite to participate in the call<\/h4>\n\n\n\n<p>To invite a third party to the phone call, tap on &#8220;Add&#8221;, then select the collaborator or enter the phone number.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><a href=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-invite-participate.gif\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-invite-participate.gif\" alt=\"Invite a caller with Kavkom Phone on Android\" class=\"wp-image-5733\" width=\"240\" height=\"494\"\/><\/a><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Put on hold<\/h4>\n\n\n\n<p>Press hold to put your callers on hold with music. Press again to resume the call.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><a href=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-hold-1.gif\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-hold-1.gif\" alt=\"Put a caller on hold with Kavkom Phone on Android\" class=\"wp-image-5739\" width=\"240\" height=\"494\"\/><\/a><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Minimize call window<\/h4>\n\n\n\n<p>By tapping on the icon at the top left, you minimize the current call window, allowing you to navigate the application menus while still on the line. Tap on the green bar to return to the call window.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><a href=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-reduce-call-window.gif\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-reduce-call-window.gif\" alt=\"Reduce the call window with Kavkom Phone on Android\" class=\"wp-image-5742\" width=\"240\" height=\"494\"\/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Call history<\/h3>\n\n\n\n<p>By tapping on &#8220;recent&#8221;, view your call history from any of your numbers. You can view outgoing and incoming calls, as well as voice messages. In addition to the phone number, the contact name is displayed when an integration is activated and the number corresponds to a contact in your CRM.<\/p>\n\n\n\n<p>To find calls easily, you can use filters by tapping on &#8220;Filters&#8221; at the top left and selecting the direction, a date range, a collaborator or a number in the display.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-calls-history.gif\" alt=\"\" class=\"wp-image-5699\" width=\"240\" height=\"494\"\/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Call details<\/h4>\n\n\n\n<p>Tapping on a recent call takes you to the call details, the recording, the contact record if the number is stored in your CRM, and the call history for that number.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><a href=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-call-details.gif\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-call-details.gif\" alt=\"Call details on Kavkom Phone Android\" class=\"wp-image-5748\" width=\"240\" height=\"494\"\/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Contacts<\/h3>\n\n\n\n<p>Find the list of your teammates to contact them quickly.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><a href=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-contacts-1-498x1024.jpg\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-contacts-1-498x1024.jpg\" alt=\"List of Kavkom Phone teammates on Android\" class=\"wp-image-5751\" width=\"249\" height=\"512\" srcset=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-contacts-1-498x1024.jpg 498w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-contacts-1-146x300.jpg 146w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-contacts-1-73x150.jpg 73w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-contacts-1.jpg 506w\" sizes=\"(max-width: 249px) 100vw, 249px\" \/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Parameters &#8211; Status<\/h3>\n\n\n\n<p>In the &#8220;Settings&#8221; menu, you can deactivate call reception by setting your status to &#8220;Unavailable&#8221;.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><a href=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-settings-status.gif\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/Kavkom-Phone-Android-settings-status.gif\" alt=\"Changing the status of Kavkom Phone on Android\" class=\"wp-image-5754\" width=\"240\" height=\"494\"\/><\/a><\/figure>\n\n\n\n<p><strong>Now you know how to set up and use all the features of the Kavkom Phone application on Android!<\/strong><\/p>\n\n\n\n<p>If you have any questions about setting up and using the Kavkom Phone application for Android, please contact our technical support team.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Once you&#8217;ve downloaded and installed the Kavkom for Android application from the Play Store, the next step is to ensure that your settings and authorizations are correctly configured to use Kavkom in the best possible conditions. Configure the Kavkom application on Android Authorize access to Kavkom Microphone acces Kavkom requires access to your microphone. To [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[77,53],"tags":[],"class_list":["post-5676","post","type-post","status-publish","format-standard","hentry","category-kavkom-phone","category-downloads"],"_links":{"self":[{"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/posts\/5676","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/comments?post=5676"}],"version-history":[{"count":8,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/posts\/5676\/revisions"}],"predecessor-version":[{"id":6053,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/posts\/5676\/revisions\/6053"}],"wp:attachment":[{"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/media?parent=5676"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/categories?post=5676"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/tags?post=5676"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}