{"id":8393,"date":"2023-07-19T15:48:47","date_gmt":"2023-07-19T13:48:47","guid":{"rendered":"https:\/\/elegant-margulis.82-165-125-94.plesk.page\/cloud-telephony-glossary\/"},"modified":"2025-09-01T17:38:56","modified_gmt":"2025-09-01T15:38:56","slug":"cloud-telephony-glossary","status":"publish","type":"page","link":"https:\/\/help.kavkom.com\/en\/cloud-telephony-glossary\/","title":{"rendered":"Cloud telephony glossary"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8393\" class=\"elementor elementor-8393 elementor-6327\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ecdea2a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ecdea2a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-21244bb\" data-id=\"21244bb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-d775f23 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"d775f23\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-ece3283\" data-id=\"ece3283\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fb8b898 elementor-widget elementor-widget-image\" data-id=\"fb8b898\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"512\" height=\"512\" src=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/glossaire-icon.png\" class=\"attachment-large size-large wp-image-6321\" alt=\"\" srcset=\"https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/glossaire-icon.png 512w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/glossaire-icon-300x300.png 300w, https:\/\/help.kavkom.com\/wp-content\/uploads\/2023\/07\/glossaire-icon-150x150.png 150w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-06f8b02\" data-id=\"06f8b02\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-244ac3b elementor-widget elementor-widget-heading\" data-id=\"244ac3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Glossary of<br>VoIP telephony<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fee8d10 elementor-widget elementor-widget-text-editor\" data-id=\"fee8d10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Looking for the definition of a technical term related to VoIP, corporate telephony or switchboards? The Kavkom glossary brings together the essential definitions in the field of virtual telephony. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-5fc0a4e\" data-id=\"5fc0a4e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3776b0c elementor-search-form--skin-classic elementor-search-form--button-type-icon elementor-search-form--icon-search elementor-widget elementor-widget-global elementor-global-482 elementor-widget-search-form\" data-id=\"3776b0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;skin&quot;:&quot;classic&quot;}\" data-widget_type=\"search-form.default\">\n\t\t\t\t\t\t\t<search role=\"search\">\n\t\t\t<form class=\"elementor-search-form\" action=\"https:\/\/help.kavkom.com\/en\/\" method=\"get\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-search-form__container\">\n\t\t\t\t\t<label class=\"elementor-screen-only\" for=\"elementor-search-form-3776b0c\">Search<\/label>\n\n\t\t\t\t\t\n\t\t\t\t\t<input id=\"elementor-search-form-3776b0c\" placeholder=\"Rechercher ...\" class=\"elementor-search-form__input\" type=\"search\" name=\"s\" value=\"\">\n\t\t\t\t\t<input type='hidden' name='lang' value='en' \/>\n\t\t\t\t\t\t\t\t\t\t\t<button class=\"elementor-search-form__submit\" type=\"submit\" aria-label=\"Search\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-font-icon-svg-container\"><svg class=\"fa fa-search e-font-icon-svg e-fas-search\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M505 442.7L405.3 343c-4.5-4.5-10.6-7-17-7H372c27.6-35.3 44-79.7 44-128C416 93.1 322.9 0 208 0S0 93.1 0 208s93.1 208 208 208c48.3 0 92.7-16.4 128-44v16.3c0 6.4 2.5 12.5 7 17l99.7 99.7c9.4 9.4 24.6 9.4 33.9 0l28.3-28.3c9.4-9.4 9.4-24.6.1-34zM208 336c-70.7 0-128-57.2-128-128 0-70.7 57.2-128 128-128 70.7 0 128 57.2 128 128 0 70.7-57.2 128-128 128z\"><\/path><\/svg><\/div>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/form>\n\t\t<\/search>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5086dc5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5086dc5\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-229a942\" data-id=\"229a942\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-febf265 elementor-toc--content-ellipsis elementor-widget__width-initial elementor-toc--minimized-on-tablet elementor-widget elementor-widget-table-of-contents\" data-id=\"febf265\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;headings_by_tags&quot;:[&quot;h2&quot;],&quot;exclude_headings_by_selector&quot;:[],&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_offset&quot;:70,&quot;sticky_parent&quot;:&quot;yes&quot;,&quot;marker_view&quot;:&quot;bullets&quot;,&quot;collapse_subitems&quot;:&quot;yes&quot;,&quot;icon&quot;:{&quot;value&quot;:&quot;fas fa-circle&quot;,&quot;library&quot;:&quot;fa-solid&quot;,&quot;rendered_tag&quot;:&quot;&lt;svg class=\\&quot;e-font-icon-svg e-fas-circle\\&quot; viewBox=\\&quot;0 0 512 512\\&quot; xmlns=\\&quot;http:\\\/\\\/www.w3.org\\\/2000\\\/svg\\&quot;&gt;&lt;path d=\\&quot;M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\\&quot;&gt;&lt;\\\/path&gt;&lt;\\\/svg&gt;&quot;},&quot;no_headings_message&quot;:&quot;No headings were found on this page.&quot;,&quot;minimize_box&quot;:&quot;yes&quot;,&quot;minimized_on&quot;:&quot;tablet&quot;,&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t\t\t\t<div class=\"elementor-toc__header-title\">\n\t\t\t\tLetter\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__febf265\" aria-expanded=\"true\" aria-label=\"Open table of contents\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__febf265\" aria-expanded=\"true\" aria-label=\"Close table of contents\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div id=\"elementor-toc__febf265\" class=\"elementor-toc__body elementor-toc__list-items--collapsible\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<svg class=\"elementor-toc__spinner eicon-animation-spin e-font-icon-svg e-eicon-loading\" aria-hidden=\"true\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M500 975V858C696 858 858 696 858 500S696 142 500 142 142 304 142 500H25C25 237 238 25 500 25S975 237 975 500 763 975 500 975Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b350299\" data-id=\"b350299\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d02a90c elementor-widget elementor-widget-heading\" data-id=\"d02a90c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">A<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-e7f9f9b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e7f9f9b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-fcd6e66\" data-id=\"fcd6e66\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d340d38 elementor-widget elementor-widget-text-editor\" data-id=\"d340d38\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"p2 semiBold mb1\">ACD<\/h3><p>Automatic Call Distribution (ACD) is an enterprise telephony feature that disperses incoming calls as efficiently as possible within a call center. An ACD system enables incoming calls to be routed to the employee best qualified to handle the call. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-3a5c779\" data-id=\"3a5c779\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3804ab3 elementor-widget elementor-widget-text-editor\" data-id=\"3804ab3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"p2 semiBold mb1\">Agents<\/h3><p>Depending on the profession, the term &#8220;agent&#8221; is used to refer to a tele-advisor, tele-operator, telesalesperson, etc. Whatever the name, the agent is the person who is put in contact with a customer who contacts a contact center platform (call center) via a medium (telephone, e-mail or chat). The agent is generally equipped with a computer running software called an agent station. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-8dcaf2f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8dcaf2f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-4d5e62d\" data-id=\"4d5e62d\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f28c826 elementor-widget elementor-widget-text-editor\" data-id=\"f28c826\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"p2 semiBold mb1\">Unwanted call<\/h3><p>List of outgoing calls that the company decides to block. This may involve blocking calls to premium rate numbers (VAS), foreign numbers, mobiles, etc. Creating a list of unwanted calls helps you keep your telecom bill under control. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-4ed545e\" data-id=\"4ed545e\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5e4357c elementor-widget elementor-widget-text-editor\" data-id=\"5e4357c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"p2 semiBold mb1\">Missed call<\/h3><p>A missed call is any incoming call whose connection is interrupted before an agent can take the line. These calls can be categorized as abandoned or missed. Solutions such as <a href=\"https:\/\/kavkom.com\/fonctionnalites\/routage-appels\/renvoi-appel\/\" target=\"_blank\" rel=\"noopener\">call forwarding<\/a>, IVR and voicemail are essential to reduce missed calls.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-db1fb44 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"db1fb44\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f1ec179\" data-id=\"f1ec179\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3899622 elementor-widget elementor-widget-text-editor\" data-id=\"3899622\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"p2 semiBold mb1\">Simultaneous calls<\/h3><p>Simultaneous call management allows you to be connected with several correspondents at the same time. So you can be on the line, receive other calls and answer them, by putting them on hold for example. This feature means you never lose a call.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-0040af9\" data-id=\"0040af9\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7313589 elementor-widget elementor-widget-text-editor\" data-id=\"7313589\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"p2 semiBold mb1\">Outgoing calls<\/h3><p>Telephone call made from a call center for the purpose of prospecting or developing customer loyalty.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-138b96b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"138b96b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-fc7b5d9\" data-id=\"fc7b5d9\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-026f05d elementor-widget elementor-widget-text-editor\" data-id=\"026f05d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>API<\/h3><p>An API (Application Programming Interface) is a set of functions that enable applications to communicate with each other and exchange services and data, using a programming language. In telephony, the API enables data specific to telephone calls (call logs, call duration, etc.) to be exchanged between two distinct applications, such as a CRM and the company&#8217;s telephony system, without these two applications being connected. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2c6371a\" data-id=\"2c6371a\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-39497e2 elementor-widget elementor-widget-text-editor\" data-id=\"39497e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Telephone application<\/h3><p>A telephone application or call center application enables a company to manage all its business telephone calls and administer its calls from a computer or smartphone. Thanks to a downloadable application, companies can now manage their telephone communications on any device via an Internet connection. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-d2eb976 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d2eb976\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-8de0206\" data-id=\"8de0206\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e5bf88e elementor-widget elementor-widget-text-editor\" data-id=\"e5bf88e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>ARCEP<\/h3><p>ARCEP (Autorit\u00e9 de R\u00e9gulation des Communications \u00c9lectroniques, des Postes et de la Distribution de la Presse) is France&#8217;s telecom regulator (as well as Internet and mail regulator). Among other things, Arcep allocates operator licenses and telephone numbers. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-b726fb6\" data-id=\"b726fb6\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-df992bc elementor-widget elementor-widget-text-editor\" data-id=\"df992bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Telephone waiting<\/h3><p>Call waiting refers to all situations where, in a switchboard system, the caller is placed on hold before the call is established. This may be the initial queue, between pre-hook and call completion on one of the switchboard&#8217;s extensions. It can also be a voluntary hold on the part of the called party. Music or a message on hold is usually played during this telephone hold.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-a2aa588 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a2aa588\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-34d466a\" data-id=\"34d466a\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-be438e2 elementor-widget elementor-widget-text-editor\" data-id=\"be438e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Auto-switch<\/h3><p>Auto attendant (also known as PABX\/IPBX): a telephony device that connects extensions internally, filters and routes calls, places them in queues, and so on.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-5426870\" data-id=\"5426870\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-897f63a elementor-widget elementor-widget-text-editor\" data-id=\"897f63a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Automatic caller<\/h3><p>An automatic dialer is a system that automatically dials telephone numbers en masse. Widely used by sales reps or call centers, it optimizes their productivity by enabling them to call a large number of prospects without having to dial their numbers one by one. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-deb2cd1 elementor-widget elementor-widget-text-editor\" data-id=\"deb2cd1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h1>B<\/h1>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-e378fb1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e378fb1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-184ecf4\" data-id=\"184ecf4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cdb4ee6 elementor-widget elementor-widget-text-editor\" data-id=\"cdb4ee6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Call blocking<\/h3><p>Also known as blacklisting, call blocking is a switchboard function that controls unwanted numbers. Calls from blocked numbers are automatically rejected. In this way, your phone lines remain free for only the most important conversations. Administrators can add or remove blacklisted numbers at any time, directly from the Kavkom dashboard.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-47f3012\" data-id=\"47f3012\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-feb4fa9 elementor-widget elementor-widget-text-editor\" data-id=\"feb4fa9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>C<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2ffa6dc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2ffa6dc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-22c3d32\" data-id=\"22c3d32\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0ff11a0 elementor-widget elementor-widget-text-editor\" data-id=\"0ff11a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Callback<\/h3><p>The user dials a number in the country where the &#8220;call back&#8221; operates, without a call being established, and therefore without billing. An automated system calls him back and connects him to an international line. The user then dials the correspondent&#8217;s number. The call is billed at the rate of the chosen foreign operator. This system allows you to benefit from the tariffs of the country you are calling.    <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f729d5b\" data-id=\"f729d5b\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-695a192 elementor-widget elementor-widget-text-editor\" data-id=\"695a192\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Call campaigns<\/h3><p>The term phoning campaign generally refers to a direct telephone marketing campaign, which may be carried out in a customer relations center or call center, or more independently by a lone individual (salesperson, customer advisor, etc.). A phoning campaign can be aimed at customers or prospects. These are outbound calls.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-0315e19 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0315e19\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-c9228c2\" data-id=\"c9228c2\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-952036b elementor-widget elementor-widget-text-editor\" data-id=\"952036b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Call cascade<\/h3><p>Telephone call cascading is a method of distributing incoming calls to the lines of the people or agents who are to answer the calls. Cascade distribution indicates that the incoming call will first be routed to a line and then, if the person doesn&#8217;t answer, the call will be forwarded to another line or agent, etc. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2fb2aae\" data-id=\"2fb2aae\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dc6512c elementor-widget elementor-widget-text-editor\" data-id=\"dc6512c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>CCaaS<\/h3><p>Abbreviation for &#8220;Contact Center as a Service&#8221;. This refers to all Cloud contact center software accessible via subscriptions without an initial license. In other words, it&#8217;s SaaS contact center software.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3f0ae5f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3f0ae5f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-0ec604a\" data-id=\"0ec604a\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-50d1e32 elementor-widget elementor-widget-text-editor\" data-id=\"50d1e32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>CDR<\/h3><p>Call Detail Record (CDR) is the set of used data collected about a call (fixed, VoIP, mobile). These data are collected by operators and can be reused for network optimization and management, or as part of contact follow-up. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-1eda5fd\" data-id=\"1eda5fd\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fa09659 elementor-widget elementor-widget-text-editor\" data-id=\"fa09659\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Call center<\/h3><p>A call center is designed to handle incoming or outgoing calls between a company and its customers. Call centers only handle telephone communications. They are tending to evolve more and more towards contact center-type structures, which encompass all the communications channels used, such as e-mail, chat and social networks.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3b3d6e0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3b3d6e0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-03e79e0\" data-id=\"03e79e0\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f298502 elementor-widget elementor-widget-text-editor\" data-id=\"f298502\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Virtual call center<\/h3><p>A virtual call center refers to all the services of a traditional call center hosted in the cloud. This configuration enables optimal call management by geographically dispersed agents. Virtual call centers rely on VoIP and productivity-enhancing business telephony software, such as Kavkom.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-0d66c3e\" data-id=\"0d66c3e\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fac6c18 elementor-widget elementor-widget-text-editor\" data-id=\"fac6c18\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Contact Center<\/h3><p>A contact center is an infrastructure that enables a company to manage interactions with its customers, whether in writing (e-mail, chat, etc.) or by voice (calls).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-d5ea4f2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d5ea4f2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-047e5bd\" data-id=\"047e5bd\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-78d2831 elementor-widget elementor-widget-text-editor\" data-id=\"78d2831\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Centrex<\/h3><p>A Centrex or Centrex IP, is a telephone switchboard hosted and managed by the supplier, generally a fixed-line telephony operator. This system enables a company to outsource its telephony management and avoid having to manage a physical switchboard in-house. Centrex telephony is also known as cloud telephony.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-6f564cf\" data-id=\"6f564cf\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-12af038 elementor-widget elementor-widget-text-editor\" data-id=\"12af038\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Click-to-Call (or 1-click call)<\/h3><p>Click-to-call refers to the ability to initiate a call simply by clicking on a phone number or link in a web or mobile application. It&#8217;s the most emblematic feature of digital telephony. In addition to the convenience it offers on a day-to-day basis (no need to dial a number), click-to-call also makes it possible to call much more and much faster, and is therefore widely used for telephone prospecting.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-0cae21b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0cae21b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-7ed0666\" data-id=\"7ed0666\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-026cbcf elementor-widget elementor-widget-text-editor\" data-id=\"026cbcf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Codec Opus<\/h3><p>A codec is a program used to compress (reduce) digital data for rapid transmission over the Internet. The OPUS codec is an audio codec (voice, music, etc.) developed specifically for real-time audio exchanges over the Internet, such as calls or conference calls. As the latest codec, it is also the most effective for ensuring optimum quality communications, since it adapts better to the vagaries of Internet connections.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-0381cb5\" data-id=\"0381cb5\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d5cc614 elementor-widget elementor-widget-text-editor\" data-id=\"d5cc614\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Unified Communications<\/h3><p>Unified communications is the term used to describe the ability to use a single interface to manage all the communications resources generally used in the enterprise: calls, videoconferencing, internal messaging, document sharing&#8230;<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-af7ee33 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"af7ee33\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-4be605d\" data-id=\"4be605d\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cab8f03 elementor-widget elementor-widget-text-editor\" data-id=\"cab8f03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Predictive dialer<\/h3><p>A predictive dialer is a device used in call centers that predials the telephone numbers of contacts imported from a call file, then distributes successful calls to available agents. This tool enables call centers to run effective prospecting campaigns. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-7f787e4\" data-id=\"7f787e4\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-125ab7e elementor-widget elementor-widget-text-editor\" data-id=\"125ab7e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Conference call<\/h3><p>Conference calls allow more than two people to take part in a telephone conversation simultaneously.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-60514dd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"60514dd\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-1bf11a3\" data-id=\"1bf11a3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a55d638 elementor-widget elementor-widget-text-editor\" data-id=\"a55d638\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>CRM<\/h3><p>CRM (Customer Relationship Management) is a database that centralizes all a company&#8217;s interactions with its customers or prospects (exchanges, sales, after-sales service, etc.).<br>CRM software is designed to optimize the processing and analysis of customer and prospect data. The collaborative features provided by CRM software also enable a company&#8217;s various collaborators to work together efficiently. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-7284b16\" data-id=\"7284b16\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-deb80f4 elementor-widget elementor-widget-text-editor\" data-id=\"deb80f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>CTI<\/h3><p>Computer Telephony Integration (CTI) is a technology used to enable a computer system to communicate with a telephony system to manage calls and other call center services. Kavkom&#8217;s CTI lets you manage every call-related task directly from your existing devices, through a single, easy-to-manage interface. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-0034f82 elementor-widget elementor-widget-heading\" data-id=\"0034f82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">D<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-938c1ce elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"938c1ce\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-79bb5ae\" data-id=\"79bb5ae\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1362cbf elementor-widget elementor-widget-text-editor\" data-id=\"1362cbf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Dashboard<\/h3><p>In telephony, a dashboard shows the real-time and historical call flows of the connected telephony system, i.e. calls from your company, customer support or sales team, for example. This is the supervisor&#8217;s basic control tool. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-853c9dd\" data-id=\"853c9dd\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-13e2470 elementor-widget elementor-widget-text-editor\" data-id=\"13e2470\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Call overflow<\/h3><p>Call overflow refers to a situation where a call is routed to a different user (or group or team) from the one who usually handles the calls. Overflow occurs when there are too many incoming calls to be handled by the usual person. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-04c726f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"04c726f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-6d3ab39\" data-id=\"6d3ab39\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-395edaa elementor-widget elementor-widget-text-editor\" data-id=\"395edaa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>DMC<\/h3><p>Average Call Duration (ACD) corresponds to the average duration of calls made by a team, or a particular agent, over a given period. It is a classic productivity KPI, essential for call centers.<br>This duration includes call handling, but can also take into account post-call handling time. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-8a225bb\" data-id=\"8a225bb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a6be902 elementor-widget elementor-widget-text-editor\" data-id=\"a6be902\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>DMT<\/h3><p>Average Processing Time (APT) is the time it takes to process a contact&#8217;s request. It&#8217;s an indispensable contact center statistic. In the case of a telephone call, the AMD is calculated by adding the call duration with the customer and the post-call processing time required to finalize the processing of the request. DMT = call duration + post-call processing time.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-1b7ec35 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1b7ec35\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-90912e1\" data-id=\"90912e1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2eb0eb2 elementor-widget elementor-widget-text-editor\" data-id=\"2eb0eb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>DTMF<\/h3><p>DTMF (Dual-tone multi-frequency) refers to the tones emitted when a telephone key is pressed. Technically, they are frequencies that digitally indicate which key is pressed. DTMF was introduced to avoid having to verbally tell an operator the number you&#8217;re trying to reach. It is also used in voice menus, such as type 1, type 2, to indicate your choice.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-a745965\" data-id=\"a745965\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-937baaf elementor-widget elementor-widget-heading\" data-id=\"937baaf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">E<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-b0960bd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b0960bd\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-997963a\" data-id=\"997963a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4549ded elementor-widget elementor-widget-text-editor\" data-id=\"4549ded\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Discreet listening<\/h3><p>Discreet listening is the ability to remotely listen in on a telephone conversation by a person outside the conversation, without either the caller or the called party being aware of it. Widely used in call centers by supervisors for control or training purposes. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-58cdd50\" data-id=\"58cdd50\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5bb9da8 elementor-widget elementor-widget-text-editor\" data-id=\"5bb9da8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Call recording<\/h3><p>Simply refers to the recording of telephone conversations between the called party and the caller. The recording function is a useful solution for monitoring the quality of customer service provided by a company&#8217;s teams, or simply for keeping a record of conversations, in the event of a dispute for example. Recordings can also be used to support team coaching sessions and improve the quality of exchanges with agents.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-d46c96c elementor-widget elementor-widget-heading\" data-id=\"d46c96c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">F<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-c7a51df elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c7a51df\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-ab6c8ff\" data-id=\"ab6c8ff\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-126c8cf elementor-widget elementor-widget-text-editor\" data-id=\"126c8cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Telephone queue<\/h3><p>Telephone queuing involves placing an incoming call in a &#8220;queue&#8221; while waiting for the call recipient to become available.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-6e8af7a\" data-id=\"6e8af7a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8d3a15e elementor-widget elementor-widget-text-editor\" data-id=\"8d3a15e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Call center training<\/h3><p>Training call center agents is an essential lever for any sales or customer service activity. Whether it&#8217;s knowing the technical aspects of products or how to handle complex situations, regular training for call center agents is essential to guarantee customer satisfaction. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-d780c3f elementor-widget elementor-widget-heading\" data-id=\"d780c3f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">G<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4e559bf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4e559bf\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-26f1281\" data-id=\"26f1281\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-90feabf elementor-widget elementor-widget-text-editor\" data-id=\"90feabf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Call groups<\/h3><p>A call group is simply a set of telephone lines, or agents, generally grouped by skill. For example, it could be &#8220;the people who answer the company&#8217;s customer support in French&#8221;&#8230; Creating groups simplifies the creation of routing rules for incoming calls. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-0c0c7d7\" data-id=\"0c0c7d7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-0520950 elementor-widget elementor-widget-heading\" data-id=\"0520950\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">I<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-b35b01e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b35b01e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-26797f6\" data-id=\"26797f6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5696cd8 elementor-widget elementor-widget-text-editor\" data-id=\"5696cd8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Caller ID<\/h3><p>Feature that displays the name and\/or phone number of the person calling you on your phone screen. This feature allows you to identify the caller. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-ee722b3\" data-id=\"ee722b3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-169bdb5 elementor-widget elementor-widget-text-editor\" data-id=\"169bdb5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Intercom<\/h3><p>Small, low-capacity private branch exchange telephone system that doesn&#8217;t require centralized software and where connections can be obtained directly at the touch of a button.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-fcef687 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fcef687\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-1cda367\" data-id=\"1cda367\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a18be28 elementor-widget elementor-widget-text-editor\" data-id=\"a18be28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Call interface<\/h3><p>A call interface is an application on which an agent or user of a cloud telephony system can make and receive calls. It consists at the very least of a numeric keypad or &#8220;dialer&#8221; for dialing numbers, but often also includes access to contacts and call history (logs). Thanks to WebRTC, this interface can be accessed via a simple Chrome or Mozilla browser, with no need to install anything.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-417d19f\" data-id=\"417d19f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7b79b33 elementor-widget elementor-widget-text-editor\" data-id=\"7b79b33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>IPBX<\/h3><p>An IPBX or IP PABX is a private branch exchange that uses Internet protocol for internal and external telephone communications. IPBX switchboards are based on the company&#8217;s local server, or on the cloud via VoIP telephony software. Kavkom&#8217;s solution dematerializes the IPBX, since no physical installation is required to set up the switchboard.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d8e9c9 elementor-widget elementor-widget-heading\" data-id=\"9d8e9c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">K<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-fc50d01 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fc50d01\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-124c7bc\" data-id=\"124c7bc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f4d3423 elementor-widget elementor-widget-text-editor\" data-id=\"f4d3423\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Call center KPIs<\/h3><p>Call center &#8220;Keys performance indicators&#8221; are a set of measurements and rates used to analyze call center performance and assess the quality of exchanges between agents and customers. Depending on the company&#8217;s sector of activity and the different teams involved, the KPIs may differ. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-0e8a55d\" data-id=\"0e8a55d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca6c1ee elementor-widget elementor-widget-heading\" data-id=\"ca6c1ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">L<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-21d2897 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"21d2897\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-0e39ce6\" data-id=\"0e39ce6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b039953 elementor-widget elementor-widget-text-editor\" data-id=\"b039953\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Call recording software<\/h3><p>Call recording software enables telephone call history to be stored for team training and performance monitoring purposes. With Kavkom&#8217;s call recording software, incoming and outgoing calls can be recorded and remain easily accessible in the CRM. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-21a9ab3\" data-id=\"21a9ab3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1e85991 elementor-widget elementor-widget-text-editor\" data-id=\"1e85991\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Telephony software<\/h3><p>Telephony software improves a company&#8217;s ability to handle inbound and outbound telephone calls. Cloud-based telephony software or call center software offers various ranges of telephony functionality, and integrates with CRM, Helpdesk and other essential business tools. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-06145bc elementor-widget elementor-widget-heading\" data-id=\"06145bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">M<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-39adf4e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"39adf4e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2357401\" data-id=\"2357401\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5f86448 elementor-widget elementor-widget-text-editor\" data-id=\"5f86448\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Vocal menu<\/h3><p>A voice menu is when a caller is asked to select the department or person they wish to reach by pressing a button on their telephone. A voice menu thus enables incoming calls to be routed to the right department or person. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-4b1f0e6\" data-id=\"4b1f0e6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0dfa063 elementor-widget elementor-widget-text-editor\" data-id=\"0dfa063\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Telephone on-hold message<\/h3><p>This is the message delivered when an incoming call is in a waiting line, i.e. waiting to be picked up by a correspondent.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5deaf9 elementor-widget elementor-widget-heading\" data-id=\"b5deaf9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">P<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-f6bf0eb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f6bf0eb\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-0a1ef62\" data-id=\"0a1ef62\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-95da3cd elementor-widget elementor-widget-text-editor\" data-id=\"95da3cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>PABX<\/h3><p>A PABX (Private Automatic Branch Exchange) is a private branch exchange used by companies to connect their telephones (internal lines) to the external lines of the switched telephone network (PSTN). It can also be used to implement a range of functions, in particular for managing telephone calls. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-ed9244e\" data-id=\"ed9244e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e5abfd3 elementor-widget elementor-widget-text-editor\" data-id=\"e5abfd3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Portability<\/h3><p>Number portability is a process that allows you to keep your phone number when you change phone providers. If you&#8217;d like to keep your existing phone numbers, Kavkom can help you transfer your numbers to your Kavkom account in just a few steps, with no service interruption. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-1d6bc17 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1d6bc17\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2acd1f4\" data-id=\"2acd1f4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-196e59d elementor-widget elementor-widget-text-editor\" data-id=\"196e59d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Pre-hook<\/h3><p>This is the automatic pick-up of an incoming call. It requires the use of a switchboard. The switchboard picks up the call automatically and plays a voice message or music on hold, replacing the usual ringing tone. This makes the caller&#8217;s time on hold more pleasant, before he or she is transferred to an available caller.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-0160923\" data-id=\"0160923\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-ebc760f elementor-widget elementor-widget-heading\" data-id=\"ebc760f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">R<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-1936bdf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1936bdf\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-31881fe\" data-id=\"31881fe\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-165d267 elementor-widget elementor-widget-text-editor\" data-id=\"165d267\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>RGPD<\/h3><p>Since 2018, the &#8220;General Data Protection Regulation&#8221; is a European Union regulation that constitutes the reference text for the processing and protection of personal data on residents of European territory. For a telephone operator, the GDPR implies explicitly informing users about how their call data is stored: numbers called or calling, date and time of calls, recording of conversations&#8230; <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-252a9a0\" data-id=\"252a9a0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0694e46 elementor-widget elementor-widget-text-editor\" data-id=\"0694e46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>RIO<\/h3><p>The Relev\u00e9 d&#8217;Identit\u00e9 Op\u00e9rateur (RIO) is an underlying code for all fixed and mobile telephone numbers. It facilitates portability in France, i.e. a change of operator, since it contains information on the operator to whom the number was initially assigned, on the contract, and on the use of the number (company or private individual&#8230;). It contains 12 digits or letters, and the operator in charge of the number is obliged to provide this code to the customer when requested.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-1e5dfbf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1e5dfbf\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-472d39f\" data-id=\"472d39f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7ad4144 elementor-widget elementor-widget-text-editor\" data-id=\"7ad4144\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Call routing by skill<\/h3><p><a href=\"https:\/\/kavkom.com\/fonctionnalites\/routage-appels\/routage-des-appels\/\" target=\"_blank\" rel=\"noopener\">Skill-based call routing<\/a> is a way of directing an incoming call to the most qualified person best able to respond to the caller&#8217;s request. The most common use is to route calls according to the caller&#8217;s language. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-d601ebd\" data-id=\"d601ebd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae92490 elementor-widget elementor-widget-heading\" data-id=\"ae92490\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">S<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2f3666c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2f3666c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-b949b1d\" data-id=\"b949b1d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-51b8998 elementor-widget elementor-widget-text-editor\" data-id=\"51b8998\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>SaaS<\/h3><p>SaaS (Software as a Services) is a way of distributing software where the software is hosted by the supplier and the applications are available to its customers via the Internet (as a subscription or free of charge). This distribution method enables customers to avoid having to purchase and install software. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-adbb928\" data-id=\"adbb928\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-240807b elementor-widget elementor-widget-text-editor\" data-id=\"240807b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Call script<\/h3><p>A call script is a guide for call center agents on how to structure a sales pitch or answer the most frequently asked questions. The script is most often used as part of a telephone prospecting campaign, but can also be used to handle incoming calls to a customer service department. Call scripting helps to reduce call handling times and improve customer satisfaction.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-12604ee elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"12604ee\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f769f52\" data-id=\"f769f52\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-089adbd elementor-widget elementor-widget-text-editor\" data-id=\"089adbd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Outsourced customer service<\/h3><p>Outsourced customer service is when a company subcontracts its customer relationship management tasks. Customer service outsourcing can occur when call volumes become too high to be absorbed in-house, during seasonal peaks, or for economic or space reasons. Kavkom is a telephony solution for customer service that enables better in-house or remote call management.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-650b213\" data-id=\"650b213\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c136455 elementor-widget elementor-widget-text-editor\" data-id=\"c136455\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>SDA<\/h3><p>In corporate telephony, the DID, or &#8220;Direct Inward Dialing&#8221;, is a number assigned to each employee. This number enables them to be contacted directly, without having to go through the company switchboard. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-c4f1c3d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c4f1c3d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-3cb47fd\" data-id=\"3cb47fd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f26baa1 elementor-widget elementor-widget-text-editor\" data-id=\"f26baa1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>SIP<\/h3><p>When you make a call using IP telephony, a connection request is sent between your phone and the other party&#8217;s phone (more precisely, between the servers to which these phones are connected), before the sound itself can be exchanged. The format of these requests is standardized internationally by the SIP protocol (or Session Initialisation Protocol). By extension, &#8220;SIP&#8221; or &#8220;SIP phone&#8221; refers to IP phones, which connect using the SIP protocol.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-18213ba\" data-id=\"18213ba\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c0c7465 elementor-widget elementor-widget-text-editor\" data-id=\"c0c7465\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>ALS<\/h3><p>The service-level agreement is a contract that clearly defines the commitment made by the telephony provider and its customer with regard to the availability and quality of the service provided. It is often a quantified measure of the minimum guaranteed availability, below which the supplier undertakes to compensate the customer. An SLA of 99.95%, for example, means that the service provider undertakes to ensure that the service is operational 99.95% of the time. If availability falls below 99.95%, the customer is compensated.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-eb03017 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"eb03017\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-a0ae6e9\" data-id=\"a0ae6e9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3fec50e elementor-widget elementor-widget-text-editor\" data-id=\"3fec50e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Softphone<\/h3><p>A softphone &#8211; a contraction of software and telephone &#8211; is a software solution that enables telephone calls to be made via terminals other than the traditional physical landline telephone.<\/p><p>The softphone lets you make a call from computer to phone, phone to computer, or computer to computer.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-e954d2e\" data-id=\"e954d2e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ae63000 elementor-widget elementor-widget-text-editor\" data-id=\"ae63000\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Speech-to-Text<\/h3><p>STT (Speech-to-Text) is a technology that automatically transforms the human voice into written text. In telephony, this technology is interesting for two reasons: firstly, it can simplify a company&#8217;s telephone answering service by directly asking the caller why he or she is calling, and directing the caller to the right person (in other words, creating an interaction with a server). On the other hand, it is the basis for all real-time telephone conversation analysis and applications, such as agent assistance in call centers, for example.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-feed1f6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"feed1f6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-5523dca\" data-id=\"5523dca\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fcc32ec elementor-widget elementor-widget-text-editor\" data-id=\"fcc32ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Switchboard<\/h3><p>Technically speaking, a switchboard is an automatic switch that connects company calls to the telephone network. It&#8217;s a box that&#8217;s hosted either within the company (PABX or IPBX for its IP version), or by a service provider (Centrex). <br>It encompasses a range of functions: greeting, IVR, call transfer, etc., depending on the model and offer. In everyday language, it often refers to a company&#8217;s telephone answering service (&#8220;I haven&#8217;t been able to reach this company&#8217;s switchboard&#8221;)<br>The most recently implemented systems are based on IP technology (via the Internet). <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-32cb3d9\" data-id=\"32cb3d9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2abd326 elementor-widget elementor-widget-text-editor\" data-id=\"2abd326\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Call statistics<\/h3><p>Call statistics are crucial for analyzing call center performance. The most commonly analyzed KPIs are pick-up rate, missed call rate, outbound call volume, call duration, etc. Telephony software such as Kavkom offers a detailed view of call statistics from an intuitive interface. Combined with customized filters, it enables you to quickly spot problems and supervise agents individually or by team.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-77ea3c6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"77ea3c6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-6d21e23\" data-id=\"6d21e23\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-85626e7 elementor-widget elementor-widget-text-editor\" data-id=\"85626e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Supervisor<\/h3><p>In a call center, the supervisor supervises and leads a team of agents, such as telephone agents. He\/she is responsible for ensuring that the team is effective in achieving pre-defined objectives, such as the number of calls made or answered, the number of appointments booked for a prospecting team, the number of tickets handled for a support team, etc. He\/she uses specific telephone tools such as real-time call monitoring or detailed call statistics per agent. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-95b643a\" data-id=\"95b643a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e254a5e elementor-widget elementor-widget-text-editor\" data-id=\"e254a5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>VAS<\/h3><p>Value-added service (VAS) numbers &#8211; 08, 4- or 6-digit numbers &#8211; are contracted by companies or administrations to give access to a service linked to their activity (customer relations tool, game stage, matchmaking, content publishing, information&#8230;).<\/p><p>There are several types of VAS number, depending on the price charged to the caller: the 100% free service, shown in a green box, the free service and the cost of the call to the operator, shown in a gray box, and the pay service, shown in a raspberry-colored box.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-05f939b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"05f939b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-ea5197e\" data-id=\"ea5197e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d32cfa0 elementor-widget elementor-widget-text-editor\" data-id=\"d32cfa0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>IVR<\/h3><p>Interactive Voice Response (IVR) refers to the personalized greeting menu that callers can interact with via their telephone keypad or voice recognition. The IVR enables companies to improve their telephone reception and automatically route calls to the most appropriate service or operator.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-eede44b\" data-id=\"eede44b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-840c9ab elementor-widget elementor-widget-heading\" data-id=\"840c9ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">T<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-a612861 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a612861\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-04642b1\" data-id=\"04642b1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f74f38a elementor-widget elementor-widget-text-editor\" data-id=\"f74f38a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>TaaS<\/h3><p>TaaS (Telephony as a Services) means offering a telephony solution in Cloud mode, hosted by a provider who makes it available via the Internet. This frees you from the costs of installing a traditional telephone infrastructure, and allows you to organize it according to your company&#8217;s needs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-c0b8766\" data-id=\"c0b8766\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7dde029 elementor-widget elementor-widget-text-editor\" data-id=\"7dde029\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Abandoned call rate<\/h3><p>The abandoned call rate is a call center performance indicator. It is calculated by dividing the number of abandoned calls by the total number of calls. In the case of inbound calls, a high rate of abandoned calls can be a sign of too long a waiting time before being answered by an agent, or of an interactive voice server that is too complex and discouraging.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-91f46e6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"91f46e6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-d33e5e9\" data-id=\"d33e5e9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6046ba4 elementor-widget elementor-widget-text-editor\" data-id=\"6046ba4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Pick-up rate<\/h3><p>The off-hook rate can measure either the rate of incoming calls picked up by a team over a given period compared to the total number of calls received, or the rate of outgoing calls picked up compared to the total number of calls made. In the first case, it is generally used to measure the quality of a support team, while in the second, it will measure the quality of an outbound call campaign, by sales staff for example.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-977b744\" data-id=\"977b744\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c472946 elementor-widget elementor-widget-text-editor\" data-id=\"c472946\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Telco<\/h3><p>Abbreviation for &#8220;Telephone Company&#8221;. In the broadest sense, this term covers all telephony providers. Orange is a Telco, Colt is a Telco, Kavkom is a Telco.<\/p><p> <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-04c6229 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"04c6229\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-d818373\" data-id=\"d818373\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f437765 elementor-widget elementor-widget-text-editor\" data-id=\"f437765\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Average waiting time<\/h3><p>The average waiting time is the time a caller has to wait before his or her call is answered, i.e. before an interlocutor picks up. This indicator should be monitored very closely by a customer service team, as it is a major source of irritability among callers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-462c56d\" data-id=\"462c56d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-30d4990 elementor-widget elementor-widget-text-editor\" data-id=\"30d4990\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Text-to-Speech<\/h3><p>TTS (Text-to-Speech) transforms written text into a voice file. This involves transforming the text so as to define the sounds associated with the text and create the different intonations, rhythm and intensity that will be given to the reading. In telephony, &#8220;TTS&#8221; is used to create voice messages for telephone answering.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3244a5e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3244a5e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-b48021b\" data-id=\"b48021b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a049cc4 elementor-widget elementor-widget-text-editor\" data-id=\"a049cc4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Call forwarding<\/h3><p>In corporate telephony, a call transfer is the act of switching a call in progress to a colleague&#8217;s line, or to a call group (&#8220;I&#8217;m transferring you to technical support&#8221;).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f8052dd\" data-id=\"f8052dd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-44070a3 elementor-widget elementor-widget-text-editor\" data-id=\"44070a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Hot call transfer<\/h3><p>Hot call transfer lets you talk to a colleague before transferring a call in progress (to explain the reasons for the call, for example).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-0ee3bef elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0ee3bef\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-c2f9058\" data-id=\"c2f9058\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a4a012d elementor-widget elementor-widget-text-editor\" data-id=\"a4a012d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>SIP trunk<\/h3><p>A SIP trunk is a service to which a company subscribes with a telephony operator, enabling it to make simultaneous calls from its IPBX over an &#8220;Internet pipe&#8221;. Communications are transported in IP from end to end, i.e. from the operator to the phones: this is known as &#8220;full IP&#8221;.<\/p><p>One of the characteristics of a SIP trunk is the number of channels, and therefore of simultaneous telephone calls.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-26c8408\" data-id=\"26c8408\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac06c41 elementor-widget elementor-widget-heading\" data-id=\"ac06c41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">U<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-b65866a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b65866a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-8fab2e2\" data-id=\"8fab2e2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-60e854b elementor-widget elementor-widget-text-editor\" data-id=\"60e854b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>UCAAS<\/h3><p>UCaaS (Unified Communications as a Service) is the cloud variant of unified communications tools: the infrastructure is hosted by a service provider, and users access the service via the Internet.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-ad5cbc8\" data-id=\"ad5cbc8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-a6090d7 elementor-widget elementor-widget-heading\" data-id=\"a6090d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">V<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-ffbb53c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ffbb53c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-5b6506f\" data-id=\"5b6506f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3c007b3 elementor-widget elementor-widget-text-editor\" data-id=\"3c007b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>VoIP<\/h3><p>VoIP (Voice over Internet Protocol) is a telecommunications technology that enables voice calls to be transmitted over the Internet. The voice is transformed into digital signals (0s and 1s) and can then be transmitted over any Internet network. Voice over IP&#8221; is gradually replacing analog PSTN technology, which transforms voice into electrical signals and uses dedicated (copper) networks to carry these signals.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f894b53\" data-id=\"f894b53\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-a143280 elementor-widget elementor-widget-heading\" data-id=\"a143280\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">W<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3540f82 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3540f82\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-dbb0bfa\" data-id=\"dbb0bfa\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d49bf54 elementor-widget elementor-widget-text-editor\" data-id=\"d49bf54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Web callback<\/h3><p>Web callback is a technology that allows a person to enter their phone number into a form on a website. The company owning the website then receives the callback request on the web, and a call center agent calls the person who made the request back on the number they entered.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-509227f\" data-id=\"509227f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-70d49d3 elementor-widget elementor-widget-text-editor\" data-id=\"70d49d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>WebRTC<\/h3><p>WebRTC enables web browsers to communicate with each other (sound, image) directly, without the need to install specific software or plug-ins. This new technology, developed jointly by Google and Mozilla, makes it possible to use VOIP without any hardware, using a simple web browser. It&#8217;s one of the cornerstones of dematerialized corporate telephony.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Glossary ofVoIP telephony Looking for the definition of a technical term related to VoIP, corporate telephony or switchboards? The Kavkom glossary brings together the essential definitions in the field of virtual telephony. Letter A ACD Automatic Call Distribution (ACD) is an enterprise telephony feature that disperses incoming calls as efficiently as possible within a call [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-8393","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/pages\/8393","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/comments?post=8393"}],"version-history":[{"count":1,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/pages\/8393\/revisions"}],"predecessor-version":[{"id":8394,"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/pages\/8393\/revisions\/8394"}],"wp:attachment":[{"href":"https:\/\/help.kavkom.com\/en\/wp-json\/wp\/v2\/media?parent=8393"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}